[Resolved] Zoomcar — unable to end trip and now being charged 11000 inr
I booked a zoomcar booking id: jps662t2o. The booking started at ahmedabad near prerna towers beside sanjivani hospital. A day later when i tried to return the car on the "same exact parking spot" i was getting an error that unable to end the trip since i am not at the right location.
I was getting late for a flight so didn't have time to connect to customer care and go through their ivr options. I decided to drop the vehicle at the airport since it seemed unsafe to leave a car unlocked on the roadside parking spot. It would have been safe at the airport parking.
After reaching the airport, i called them and informed them about the issue and they said that i would have to pay the penalty for rs. 2000/- to which i agreed. Later, i got an sms (2 days later) that my total outstanding is rs 11, 000+ because my trip was ongoing until someone from their team returned the vehicle to that exact parking spot.
How is this even fair? As their staff, i can return the vehicle a month later and keep charging the customer for it if there are no other bookings. It's a good way to keep earning. I only agreed to pay the penalty.
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Mar 4, 2020Complaint marked as Resolved
Jan 27, 2020
Zoomcar customer support has been notified about the posted complaint.
Jan 28, 2020Zoomcar Customer Care's response Hello Tahere,
We regret to know about the discrepancy in the billing. We did have a check and we have revised the charges levied on the booking. The charge of 2730 levied is valid as the vehicle is dropped off at a different location. We request you to clear the payment at the earliest.
Jan 29, 2020Zoomcar Customer Care's response Hello Tahere,
The vehicle was allocated at the same location which was given while you made the payment of the booking. Unfortunately, we will not be able to do much in this case.
Jan 31, 2020Zoomcar Customer Care's response Hello Tahere,
We understand your concern here. Please note, we see that an option was shown while making the booking that the exact pickup location would be within the radius of 3-5 kilometer from the pickup hub and the details regarding the exact location will be shared 2-4 hours prior to your booking start time.
As the booking has been confirmed at Drive In Road, R3 Mall (Basement Parking) - Ahmedabad, the details regarding the exact location have been sent through an SMS. Hence, you had to pick the vehicle from the shared location.
Feb 01, 2020Zoomcar Customer Care's response Hello Tahere,
Please note, you are billed as per the policy for dropping the vehicle at a wrong location and late charged until the vehicle reached the original location. As the charges are valid, we will not be able to do much in this case.
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