[Resolved] Zoomcar — unable to unlock and end trip | |
I have taken pedl cycle from Jangali Maharaj Road Pune and went to Laxmi Road Pune. I have used a cycle for 15 min and then parked for approx an hour. After returning back I tried to unlock the cycle and resume my trip however it did not get unlock and trip is also not ended. I tried many times. So I have to leave my cycle at that place and went back home. After a while I have also tried to end my trip almost 10-15 times but the app is not doing anything. I got a message next day that you have incurred charges of 231. And now my trip shows live and continue to charge a money Cycle no.3235705 It's still at the same location Laxmi Road Pune. Was this information helpful? | |
Jan 12, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 01, 2018 Zoomcar Customer Care's response Hello Rutvij, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Appachu Zoomcar | |
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