Zoomcar — Unable to unlock the car through app, payment deducted

I'm raising this complaint 2nd time since I have posted the same complaint in 30th September and till date zoomcar has not yet resolved the issue.I was unable to unlock the car through app tried to contact customer care and there was no option rather than through app which was of no use they will say a ticket will be raised and since 10 days no update from them worst experience in my life .even in this portal they are not ready to give any reply since last 8 days.
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I have posted the issue twice still no response from zoomcar since 16 days the company is service is very poor no direct contact for customer care only a chatbot that also wont work properly .advance payment booking and you won't get the service and for the money you lost nobody will reply to it.worst service provider.
Issue not yet resolved by the company its been 2 months and nobody responded till date

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