I had a booking of Kwid climber on 19th Feb at 11 am, at 11:20 am i got to know the car is not available. And no one from zoomcar bothered to reach me saying the car is not available. Even after doing multiple calls and being on hold for more than an hour, they delivered me a different car (Tata Altroz) lowest variant in a complete dirty state and foul smell.(I do have video of the car). The car was delivered to me at 3 PM, which screwed up my all plans.
Next day when i returned the car 15 mins late, i got a late fine of 270 Rs.
Now my point is if zoomcar is charging late fine from customers if we deliver the car late...what about the refund for those hours when zoomcar delivered the car late to me .
1)booking was from 11 am, i got the car at 3 pm - so refund for this 4 hours.
2) I got a different car lower variant with lower mileage, zoom car charges different price for different cars.
3) due to less time available, i couldn't drive the car for 315 km as per the booking ...and the pricing done by zoomcar is based on KMs plan we choose for, i could have easily chosen the lower plan.
4) I have been calling zoomcar from last 4 days, but everyday they say that they will getback within 24 hrs but they never did. Was this information helpful? | 
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