On 2nd Jan 2022 I had a booking (booking details attached) with Zoomcar (Kwid) for 60 kms after my ride I have used only 42 kms. For which I have proofs attached. But I am charged 990 rs for 42 km ride which is totally unfair.
On reaching the customer care they just explain that this charge was calculated based on the petrol availability in fuel tank. I am not sure of 2 things here why should I go with your fuel tank level, should I have a scale to measure the full tank level before and after every trip or even if we go with the gauge reading in speedometer who can assure me that the fuel was on the maximum level of the 3rd point or min level of the 3rd point before ride, Then why should I pay for the whole point in fuel gauge after riding only 42 kms. Even in that case if we consider the gauge is true then does it mean that the vehicle gives only 4 kms as mileage (only then for 42kms 990 rs can be charged). In that case I prefer luxury cars has better mileage.
Also while reaching to the trichy branch regarding this issue they didn't pick the call after 4 times. Even in those 4 times they just told they will look into the issue. No other response.
Not more that 300rs can be charged for 42kms of fuel. Kindly review the refueling charges with right amount. So that I can pay this. Please acknowledge if you receive this mail. Was this information helpful? | 
