[Resolved]  Zoomcar — unnecessary and completely unjustified penalty stating damage when there is no damage

Address:	560076
Website:	zoomcar.com

On 27 dec 2018, after returning my zoomcar after usage i was charged for rs 5000 stating headlight damage which is completely unjustified.

I can prove that headlight wasn't damaged by me as
* there was no damage what so ever on the headlight. Headlight cover was absolutely fine and there was not even scratch from outside. The outer glass of headlight was perfectly fine. How can i damage inside of the headlight glass without a scratching it from outside.
* i have vide of their receiving guys stating the same above. The headlight must have been mis aligned previously (My mistake that i didn't look in detail as this was a very minor mis-alignment).
* i drove in broad daylight and didn't switch on headlight.
* i have clear video and photo proof of it.

I'm sure it was broken from beginning. My fault being i didn't check headlight when receiving the car but surely i'm not paying them for this.

I don't have official response from zoomcar team, just showing my penalty in the portal. I've sent my proof pictures to their online complaint portal but there is no official response from them. On shaming them on social media they replied, assuring to look into it. Only to say their penalty is valid after 6 days. Absolutely pathetic of them to not clearly mention why and on what ground is i'm charged.

From my side i'm adding that there was smoke coming out of bonnet while handing over the car keys. But i have proof that car was parked 1.5 hours back and if there is smoke on a stopped and shutdown car i can't be held responsible. I can provide proof that

* engine was shut since more than 1 hour.
* clear video shows that at the time of handing over keys to their guy, engine was shut and car was locked.
* how can i get inside a locked car and inside the bonnet and spark their headlight wire to smoke it's wire?
* smoke came even in front o[censored]s (Me and the guy receiving the car) when it was stopped and all shut down.
* i should be happy there was no short circuit when we were inside the car for their faulty headlight wiring.

I booked car for 2pm-6pm for just 20km. Drove it from 2pm-4:45pm for 28km and parked in front of my apartment. Didn't caring about headlight or anything. Dont remember even breezing past slightest of things so not sure in this smoothest of smooth condition i can break their headlight and burn their wiring. Unless it was already faulty and damaged.

Also i would like to know how they come up with damage charge and why wasn't i notified about this immediately and asked for clarification etc.