[Resolved] Zoomcar — unnecessary outstanding recovery notice

Aman Singh Gangwar

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

Hello
Greeting

In regards to damage recovery notice against outstanding amount, the car i booked was already in bad condition which can be seen in pre ride uploaded images. Coming to the damage part post ride, the damage was done without my knowledge maybe while the car was parked they can check gps history for that. Even after the completion of journey the damage was not in my knowledge untill i recieved a text from zoomcar saying "hi aman singh, for your booking jps6bp9im, we have waived off a damage charge of rs. 0.00 as a goodwill gesture.", then after 1 day i received a text about ₹6000 as damage cost which i think is entirely wrong as the amount of damage worth ₹6000 to that car can be seen vividly. They are sending me recovery notice for something i am not liable for.
I request you to please review this.

Thanks and regards
Aman

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Oct 1, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2019

Zoomcar Customer Care's response Hello Aman,

Greetings!

We did check the booking and see that there is damage done on the passenger side front bumper. Also, the same is seen in the drop-off image uploaded from your end. As the charges are valid, we will not be able to reverse the same.

Regards,
Appachu
Zoomcar