Zoomcar — Unsatisfactory Service and no replies

Address:

Pune

I booked a Renault Kwid (MH14GH0838) through Zoom Car's website (Booking ID - JPS6995CK) for 3 days i.e from 17th March to 20th March. One of your ground staff members parked the car at a "NO PARKING ZONE" and handed over the key to us. Due to this, the car was towed and we had to give a fine of Rs 2071.12. I am attaching the proof for the same below. From that day, I had tried several times to reach the customer care but everytime the call is left unanswered. I need the full refund of this amount as this wasn't our mistake due to which we had to suffer a lot on that day.