Dear Zoomcar Customer Service Team,
I hope this email finds you well. My name is Himanshu Mokaddam and I recently had a reservation with Zoomcar under booking reference JPSNIH0ND. I am writing to express my dissatisfaction and bring to your attention a significant issue I encountered during my recent experience.
Despite having a confirmed Booking for a Maruti Suzuki Ertiga having Reg No MH12VF8268 on[protected] at 8AM, unfortunately, upon arriving at the designated pick-up location, I was informed that the car was not available. This situation caused considerable inconvenience and disruption to my plans.
I understand that unforeseen circumstances may arise, but as a customer, I had relied on the confirmed reservation to meet my transportation needs. Given the unavailability of the car, I kindly request a full refund of the amount Rs 11069 I have already paid for the reservation. I would like to also claim the amount Rs1500 which I have paid to pick the car from location and host denied after arriving at the location.
Details of the reservation:
- Booking Reference Number: JPSNIH0ND
- Scheduled Pickup Date and Time: 23-Dec-2023 to 25-Dec-2023 Pick up time 8AM
- Designated Pickup Location: Not able to Found
Host Name: ARIF AYUB PATEL
-Host Contact No: [protected]
-Car Reg No: MH122020
I appreciate your prompt attention to this matter and kindly request that you process the refund at the earliest convenience. It is essential to note that timely resolution of this issue will significantly contribute to restoring my trust in Zoomcar's services.
If further details are required, please do not hesitate to contact me at himanshu.[protected]@gmail.com or [protected].
Thank you for your understanding and cooperation. I look forward to a swift resolution to this matter.
Sincerely,
[Himanshu Mokaddam]
[[protected]]
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