Zoomcar — Vehicle breakdown - refund pending

Address:

Kodihalli Bangalore

Vehicle was collected on 18th August, and after 150 kms from Bangalore.. there was a breakdown due to some clutch plate issue and vehicle was not moving forward.. we have already filled the tank before leaving Bangalore.
We called customer support and after 2 hours they picked the call and reported the issue and taken the vehicle back.
They told they will refund basis unused hours along with petrol charges.

Now there is no proper response from zoom car and everytime I m calling customer support, they are asking 48 hours which is already exhausted.

I need my refund for booking charges and petrol expenses.