[Resolved]  Zoomcar — Vehicle damage fee

Address:	Bangalore, Karnataka, 560016
Website:	www.zoomcar.com

I had a fordd figo booking from brigade metropolis at 9:00 pm on 14th august. At 7:00 pm, customer care executive called me and asked me to cancel my ride becuase they don't hae the car available. So after half an hour discussion they agreed to give me the car but at different location which was 12km away from my home and they thery gave me the car at 10:30 pm. After taking the car before reaching my home the tyre got punctured and i changed the tyre with stepne and i informed customer care. Next day i need to leave in the morning to nandi hills. I started at 7:00 am and on the way i fixed the puncture. The tyre was in very bad condition. So i made puncture guy ot talk to customer care and ask him to explain the tyre condition. And stepne was also not in the good condition but better than the other one. While coming back from the nandi hills the stepne also got punctured. I again fixed the puncture. To fix the puncture i spend rs 400 and i didn't ask for any refund. I was pissed off on the car. The moment i reached bangalore i returned the car to them 1 hour earlier. Next day i saw on my zoomcar account they have put vehicle damage fee of rs 5000 then i called them about the damage fee they said that the tyre got damagd so you need to pay the amount.
First of all fleet didn't informed me that the tyre is not in the good condition and they handed over the car to me. Fleet knew that the tyre is not in the good condition. They gave the car so that they can charge me for the tyre.

Zoomcar cheats pepole by put low quality material in the car so that they can charge customer for that. So that they take customer hard earned money. I followed up with them but every time they said you need to pay the amount. They are asking me to pay the vehicle damage fee.

Please don't take cars from them these guys are the cheaters.