Zoomcar — Vehicle not available post payment

Address:

Kurla (Mumbai)

ID: JPS69DDAO
Car details : Maruti Wagon R MT Petrol (MH03DG0585)
The booking was confirmed (at 19:45 on December 30 2021) for a 20:30 pickup on 30th December 2021 and the payment had been completed. I reached the pickup point given to us at 21:30 due to the traffic and the car was not there. One of your executives filed a complaint from my end and a call from the customer service was received, which was ultimately of no use, after 3 hours (at around 12am) of constant search and testing my patience, I was given the number of the owner who said that he had gotten no booking from your end. After 11.30pm, the customer care stopped responding to my calls, and no car was arranged for me. I have been trying your customer service number since the 31st morning but have no response. It is only fair that I get a fu refund of my booking amount which was ₹4284. Hoping that you will look into this matter ASAP.