[Resolved] Zoomcar — vehicle not provided as per booking

arundpaul

Address:

600073

I had made a booking in february for tata hexa for a day (16th feb) in chennai (Booking id jps66ne3d). Even on 15th feb, i checked the zoomcar app, the booking showed live. However, when i reached the pickup point on 16th feb 06:30 am, the car was not available, even the app was showing the car has reached the pickup point. I called their customer support only to find that car has gone for service and they cant provide another 7 seater at my location, rather i have to travel to airport to get a replacement scorpio. I was stranded at the road with my family and i had to cancel my plan for the day. It was really frustrating and highly dissappointed with zoomcar. They didnt even showed the courtesy to call and inform the previous day about the unavailability. I dont think i'll book a zoom car again!! Shoddy service.

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Mar 21, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Zoomcar Customer Care's response Hello Arun,

Greetings!

We did have a check and see that one of our executives reached out to you and addressed the above issue. Unfortunately, we were unable to serve the booking with the booked vehicle owing to vehicle shortage. Hence, our team suggested an alternate vehicle and the same was allocated post receiving confirmation from your end, however, you were not happy with the suggested vehicle later and wanted the booking to be canceled.

We are already working on our negative inventory to ensure such escalation is reduced and we serve well to our customers.

Regards,
Appachu
Zoomcar

Feb 18, 2020

Updated by arundpaul Wrong statement. I had to call your support system to know that vehicle is not there at the pickup location, that too i waited for a 10 minutes to get the reply. Another issue is your executive wanted me to go to Airport and pick the alternate vehicle. My issue is why did the App showed vehicle has reached the pickup point and why your executive was unable to deliver at the pickup point??

Regards,
Arun.

Verified Support

Feb 18, 2020

Zoomcar Customer Care's response Hello Arun,

We understand your concern here. Please note, we do not serve the booked vehicle if there is an issue with it. Hence, our team has suggested picking an alternate vehicle from a different location.

Regards,
Appachu
Zoomcar