Zoomcar — Vehicle returned on day 2 of a 4 day trip due to not starting refund was promised but not issued.

Address:

Hyderabad, Telangana

JPS690L5X was my booking number. I ordered a Maruti breeze automatic vehicle for 4 days and paid 20, 195 and confirmed the booking. I collected the car at 11 a.m on 23/12/2021 and the when I was about to start my outstation trip at 8 a.m next morning the car was not starting and the display said battery issues. I postponed my trip and started calling customer care. after repeated calls and complaints when I did not receive a proper response regarding the replacement I demanded a full refund and pickup of the car from my place. I was assured that the refund would be processed. A technician reached at 6 p.m on 24/12/2021 and after some tries the vehicle was taken away at 10 p.m. as I stated I was going on a trip after completing my trip I checked for the refund status and none was initiated and since my trip was stated as finished with an excess of 58 min usage time I called the customer care on 27/12/2021 and I was assured that they collected the vehicle and that they would initiate the refund after speaking to their superiors. After that I could not call the customer care anymore as I had no current booking. I started mailing them instead and explained my issue and 20 days later on 16/01/2022 I got a reply stating they would resolve my issue and get back to me in 24 hrs. It has been around 3 months since then. I do not understand why I have to wait one sidedly for communication from their side and cannot call customer care on my own. I guess it is easier for them to avoid responsibility this way. I would like my refund processed or at least for someone to communicate from the company's side to resolve the issue.
P.S. I did not even ask for a refund of the 3000rs. worth of fuel that I put into the vehicle