Zoomcar — Worst experience and booking not cancelled

ID: JSP6921MY
Vehicle number: MH042492

Dear Zoomcar executives,

It is with the saddest and angriest mind I am writing this complaint I hope it doesn't go to deaf ears.

*The amount o[censored]nprofessional behaviour shown by your organization is beyond imagination*

I faced so many issues while using your services I can not write them all in one single email.

The team frequently changed my booking
It started with

Swift
Which became unavailable in a day
Then you asked me to upgrade for free to

Innova
That too you guys cancelled and shifted me to

XUV 500
for which I made some change of plans I brought my family with me as the vehicle was bigger than originally booked

Then you guys finally AWARDED me with the piece of crap

TUV300
it was literally next to impossible to search that vehicle in the parking as the app was not working properly and I had to run with my luggage to search for the car.

I found the car (sigh) but then the app crashed and failed to let me upload the picture of the car due to which I could not get in (costed me 1.5 hours)

The car was in terrible condition, the gearbox was almost broken, clutch was not working properly.

The car literally stopped shifting gears on a flyover with 100s of vehicles behind me in Mumbai's traffic (tell me about it)
Policeman harrassed me in front of my family for using such an amazing car (not gonna claim mental damages I am not coward like your Customer support who would never pick up my call)

I somehow managed to reach my destination and called your local operation team (kudos to them for picking up the call ) but they could not provide any solution as the location was unavailable for Zoomcar.

Last day of the journey I somehow drove back to Mumbai and again the car stopped working near fountain hotel. (Another kudos to Sagar M. for assisting in the situation as he promised me to pick up me as well as vehicle anywhere near Mumbai)

I somehow managed to park the vehicle at the parking spot and as brilliant as it should be the IT team again failed to deliver an app that can work. App did not accept the parking location and my trip is still running.

I called down the owner and handed him the car personally.

Points to be noted my lord:

1. THE ZOOMCAR APP IS TERRIBLE AT WORKING (PLEASE PROVIDE WELL TESTED PATCHES WHEN YOU RELEASE NEW UPDATES )

2. THE GEARBOX AND CLUTCH SYSTEM OF THAT CAR IS BROKEN.

3. LITERALLY ZERO IT SUPPORTS.

4. OPERATIONS TEAM ...THANK YOU

5. THE DOORS OF THE VEHICLE ARE DAMAGED

6. WINDOWS DO NOT OPEN AT TIMES

7. UNABLE TO END THE TRIP.

DEAR TEAM EXPECTING RAPID RESPONSE BEFORE I GO ON SOCIAL MEDIA TO REPORT YOUR MISCHIEVOUS AND UNPROFESSIONAL BEHAVIOUR.

Hoping for a call (I believe I deserve it)

Thank you (Only to the Thane operations team)
Shrinivas k
[protected]