Zoomcar — Wrong charges against my booking

Address:

Hyderabad

Hi this Mohammed khaja zaheruddin from Hyderabad I was on q trip to kolkata there in kolkata I took a zoomcar towards bakhali Beach and Henry Island it was seven seater Datsun go plus Mt my booking period was from 7am to 10pm my car broke down while we were exiting Henry Island around 530 it was a oil leakage and battery issue right at the spot I called zoom breakdown and accident line and they were very irresponsible to the called they put me on line after 10mins of wait that was so ridiculous they given me the grievance for breakdown and locked the car remotely after a safe side parking there was jo service provided by zoom at afters some hours we walked with our luggage around 3 kms at the scariest path finally it took 5hrs to reach our destination and now I see that zoomcar have charged me an outstanding of 3200 for late fee although they locked the car at 530 my booking was to be completed at 10 and ky fuel was also not refunded please remove those charges and give my refund