Zoomcar — Wrong penalty charges deducted

I had very bad experiences as Host with zoom. None of the executives is responding properly on calls neither on complaints. This is my final email, if I don't get my money back after this definitely I want to file a complaint against zoom.
I never kept my car in "block state" but since two billings there has been penalities on my car and amount is getting deducted, I never told anyone to keep my car in block neither I kept it in block, it's not my mistake so at any cost I need all my penalties Rs.6265/- back in next billing.
If this is not resolved I want remove my car from zoom and keep all this in social media to know public about your scams.

14 feb - 20 feb (penalty of Rs.2905/-)
21 feb - 27 feb (penalty of Rs.3360/-)

Total : Rs.6265/-