Zoomcar — Wrongly charged Convenience Fee of Rs.10,000/-

Address:

Malleshwaram, Bengaluru, Karnataka

I have made a booking on 24th April 1:30AM to same day 12:00pm. There was no hiccup in either the receiving of car or dropping it off.
After 2 days, I have been charged Rs.10, 000/- as an inconvenience fee without even mentioning the cause.
I have tried numerous times to contact the zoomcar, but they wouldn't receive calls saying "you do not have an active booking".
I have also mailed them and there was no response to those emails also.
The Booking ID is JPSN7K9QG

Attached images are the wrongful charges and immediate email and no response to the same