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Zoomcar

Zoomcar — Wrongly charged even when car was not provided

Booking iD: JPS69BULB

Booked a car and reached location as per app and sms, on 26-Feb-2022. No car found on the spot. Unable to connect with customer care (can share voice recordings of my attempted calls multiple times). Raised complain on App immediately. No one called me yet. Received a cancellation e-mail late night. But I was charged 1501/-. Which is wrong as I should get full refund as the car was not provided as per my booking needs.
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