[Resolved] Zoomcar — zoom booking | |||
I booked zoomcar on 5th august 2019. After the trip ended, it showed an extra amount of 2, 500. Zoomcar policies say that the rider will hear a buzz sound after cross the speed limit. However, no such sound was heard in the vehicle but 2, 500 was instantly deducted from my security amount. The zoom team is not ready to listen and is not refunding the amount as well. Was this information helpful? | |||
Sep 30, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 28, 2019 Zoomcar Customer Care's response Hello User, Greetings! We understand your concern here. Please note, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Since you have exceeded the speed limit, you had been charged for the same. We regret we will not be able to process the refund. Regards, Ramya. S | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Rajini
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48/20, 5th Cross street, Kambar nagar,
Jawahar nagar post.
Chennai -600082
Greetings!
We are sorry for the inconvenience caused. Please let us know if the vehicle is still at the same location for us to have this checked.
Regards,
Appachu
Zoomcar