Hello Sir,
I have booked a zoom car for the time period 11PM 15th December, 2022 to 11PM 16th December, 2022. We reached at the pickup location on time to pickup the car. I was unable to unlock the car through the app, one person came and provided me the car keys, then I have started taking photos and submitted on Somme car app as part of car pick up process. After completion of pick up process, I have started the car but there is no fuel at all in the car. I tried reaching out to the customer care on the numbers which is mentioned on their official portals. I tried complaining by using zoom chat service, but it didn’t work. Somehow car started and moved just 20 meters, after that again fuel issue and batter issue. The car didn’t start and also the self is not working, also lights also are not work at all when I have turned on. The owner of the car number was not reachable. The zoom car app chat support was also not working. Somehow I got the zoom car contact number from one of my friend as zoom car have not mentioned anywhere. When I speak to customer care they said that drop the car and end the trip to get the refunds. I did the same and again a I have reached out to them to raise a refund request, but shockingly they didn’t even respond. They have responded in very rude way that I can’t articulate here. Even I asked them to arrange another car but no luck they said it is not possible. I was helpless during the midnight. I came back and I have cancelled my plan and ended up with loss of money without using car.
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