Zoomcar — Zoomcar- Amount debited from account but booking not confirmed

I was booking a honda city car for 29th july 2022 in bangalore. the car was available to book also made the final payment of 6, 645 rs, even after the payment was done and amount is debited the booking was not confirmed from zoomcar and at the end error message was displayed. tried contacting zoomcar customer care for refund but not able to contact them regarding the same as the booking was not confirmed.
i am expecting the refund from zoomcar.