Zoomcar — Zoomcar didnt verified my profile because of which I was unable to use a booked service

HI

I Booked a car with you with booking reference id JPS69TF3L for tata safari storme diesel from 09 am to 11:30 pm for 6th february 2022.

I Uploaded my dl but unfortunately was not verified by your team for so long because of which i had to adopt another option .

I Tried calling your helpline for a long time but nobody picked my phone .

As i Paid 3277 to you and could not use the service because of a problem at your team end so would like you to kindly return my booking amount.