[Resolved]  Zoomcar — #zoomcar pathetic customer care service experienced

Hello Mr. Greg Moran,

Please accept my humble greetings of the day!

At the outset, I would request you to take out a few mins to go through my mail.

Sir, since you strongly believe that execution and delivering good customer experience are the two critical ingredients behind running any successful business So, it provoked me to write this to you because neither of the ingredients was there when we booked Zoomcar. Alas! I am Tapsi from New Delhi (India) writing mail on behalf of my blood brother Mr.Neelmani Chawla to you. We have sent enough messages on the facebook page of Zoomcar but all in vain. We have been cheated and now being harassed by Zoomcar. Feel pathetic about the same.

My brother had booked Zoomcar on rent in Jaipur on 27th April 2019 for the first time. Car came in a very bad situation, we took pics also. Same was shared with Zoomcar on social media also. The owner of the car(Anshul) took a cell phone from my brother, updated in the pickup checklist of the app that vehicle has been provided in good condition. He also asked to fuel the tank with Rs..400 which will be refunded by the company. Whereas, the refund came back only for Rs.100.

More than the money it is about the integrity now at which Zoomcar and it's employees function.

Reality is the car was not only unclean but there were many scratches also on it. When we tried to reach the owner he blocked Neelmani because the owner of the car (Anshul) is at fault and not ready to accept his mistake. The car was returned around 2 pm on 28th April but Anshul (car owner [protected]) posted pics at 12:55 AM on 29th April 20
19. Why?
I request you to intervene now with utmost Priority.

PS: We have been requesting since yesterday to take us and the owner on con call but this is also not happening from your employees. Seems, they don't want to listen to the truth and take an action on this rather want to humiliate the customer. You may check the zoom car facebook page for our comments and revert of zoom car on it.

Looking forward to a positive reply from your side.