Zoomcar — Zoomcar that was paid for was not given to us

We had booked a Renault triber for 4 days on the 29th of April 2023 and had also paid the full amount of the car (Rs. 9700) On reaching the place to collect the car, the car was not there. After waiting for 2h also the car did not come. We were forced to book a much more expensive car and carry on. We have not received any communication or refund regarding the same, kindly acknowledge. We need to be reimbursed for the same