ZoomIn India Complaints & Reviews

On 12th August 15, I placed an order of photomug.
After redeeming points my final price was Rs82.68.
I preferred paying through paytm because it showed 20% cash back.
Instead of getting 20% cash back, the money was deducted twice. It means extra rs82.68 was deducted.
Kindly do the needful.

On 27th May 2015 There is an offer on zoomin giving 100 cashback on paying through paytm valid on minimum transaction of 199. I designed a mug costing 349 which is the maximum price of mugs and applied all other coupons existing valid on my account. So my price became 198 including shipping. Intentionally Zoomin has priced this as 198 in order not to give cashback. If it would have been 199 I would have got Cashback. This is a cheating trick of Zoomin in order not to give the cashback of 100. They are cheating the consumers in 1 Rupee difference. This is clear case of Consumer cheating giving fradulent offers.

[protected] Forwarded message[protected]
From: Amandeep Singh
Date: Tuesday, May 19, 2015
Subject: Order confirmation for ZMPI-LZCOFLHS
To: "[protected]@zoomin.com", "[protected]@zoomin.com", "[protected]@zoomin.com"


It is not solved. I still have that broken frame which is the second delivery of that photo frame. I want a replacement with no damage as soon as possible or return my money back right now.

On Friday, May 15, 2015, Amandeep Singh wrote:
Hello Team,
I got the order today. I accepted it but when i opened it, the photo frame was broken. I am very unhappy to learn that you are such a big company and you are not competent enough to deliver one photo frame without damage. Plz try to understand. It is a gift. How embarrassing was that for me when i opened the gift for my wife in front of her and found it broken. I am sending you images of that broken frame on email too. I need a replacement of the same or you return my money asap.

Please check the attached images above.

Regards
Amandeep Singh
On Wednesday, May 13, 2015, Amandeep Singh wrote:
Hello Zoomin team

Order ZMPI-LZCOFLHS was at my door step today but was damaged and therefore i have returned it. It is a birthday gift and i need a replacement of this order which is a personalised photo frame by tomorrow. Tomorrow is my wife birthday and i need it to be delivered by tomorrow anyhow. I am a very unhappy customer o[censored]rs. Please get it replaced with not damaged order asap.

Please see the attached screenshots for more info.

Regards
Amandeep Singh

On Wednesday, May 13, 2015, Amandeep Singh wrote:
Hello Team,

Please send me this order as soon as possible. I need it by today. It promised 2 business days and today is the second day. Today is my wife birthday and I need to gift it today. There is no point for me to get it after today. Send it to me today anyhow. Please.

Thanks and Regards
Amandeep Singh

On Tue, May 12, 2015 at 5:47 AM, Zoomin App wrote:


Hello,
A quick note to let you know that we are processing your order and will ship it in the next 1 – 2 business days. An up-to-date status is always available in the ‘My Orders’ section in the app.


Order Number
ZMPI-LZCOFLHS


Date Placed
May 12, 2015


Order Status
Processing
Order Items
Products Qty.
8x10 Framed Prints 1

Price Rs. 499.00
Shipping Rs. 99.00
COD Rs. 0.00
Discount Rs. -99.00
TOTAL Rs. 499.00


Ship to
Amandeep Singh
11c Block C 2nd Floor Sector 99,
Sunshine Apartment,
Noida - 201304.

Thanks again for your order!

Zoomin App Team

You received this email because you are registered on ZoomIn with the email address: [protected]@gmail.com. Helpdesk.
Copyright © 2014. ZoomIn


--

Thanks and Regards
Amandeep Singh


--

Thanks and Regards
Amandeep Singh


--

Thanks and Regards
Amandeep Singh

I had ordered via mobile app, the payment got processed however while the photos were uploading the app crashed and the payment is also not reversed nether reflecting in my zoomin account. No customer care call centre number available hence cant call them. If i raise a complaint on email, they close the complain without resolving or responding. Please avoid using this as no response to your queries and no where to contact them

I ordered a photo poster on 30th of December and on tracking found that the product was delivered to someone else on January 2nd and on contacting the zoo min people, replied that the product was delivered correctly. Whenever I contacted them they'l reply with a single message irrespective of the context.How can such an organization deliver product to any person roaming on the road without any prior thinking.Anyways it was a great experience and i would recommend not to buy products for this fabulous site. "P.s: Atleast provide a working toll free number." sincerely, your past customer.

My Order #ZCS-1301629
I planned to give gift to my sister and i ordered a digital camera and all went off now because of poor service,please find the detailed explanation below:
I have ordered a camera online with Zoomin and after 3 days they called me and saying that there is no stock which is not acceptable as i brought this camera because zoomin is running with an offer Rs.1000 off and at the same time flipkart is also running...

Dear Concern


The order is not exceuted yet as the payment is not received . Account got debited on 23rd Dec 2012 but till date goods not received on account of non payment.



ORDER DETAILS: Merchant Site URL : http://www.zoomin.com
Order Number: 936874 Order Received: Dec 23,2012

Total Amount : INR (Indian Rupees) 469.51
HDFC Net Banking Account Holder:Ajay vishnoi
Billing Address : (As entered by the Customer)
D-111 Shyam Park Ext, Sahibabad, Ghaziabad,UP 201005
Customer's Phone Number : [protected]
Customer's E-mail ID : ajay.[protected]@rediffmail.com
Customer's IP Address : 14.98.219.221


Request you to please reconcile and either refund or made payment to zzom in for further delivery.

Regards

Ajay Vishnoi
[protected]

Dear Sir,

I have ordered (order no. ZIN1-WZZDHTYV) for a print of a photograph on 11.01.2013, the payment was made on the same date. The same was shipped for its destination in Surat via Fedex Courier (Tracking No.[protected] as per email dated 15.01.2013 from ZoomIn Online(India) Pvt. Ltd.

Thereafter I made a call to the customer service desk of the company on 19.01.2013 but no satisfactory answers were given.

Subsequently I also wrote to Fedex Courier on 21.01.2013, but I have received no reply till date.

Kindly help.

Thanking You,

Yours faithfully,

Abhijit Guha
[protected].

I had ordered one flipbbok from this website and i had paid online at that time only, the date of placing order was 19th november, it was mentioned on there website that the product will be delivered within 3 days, but when i didnt get my deliverry, then i called there customer care, it was informed to me that 7-10 days can take.I ageed to it But now its been 13 days and its over my patience my product is not delivered and i m calling continuosly on their centre but my phn is not being picked up even once. its always going on waiting and waiting that too its not a toll free no, so my balance is going but i cant get even a single response.
I am really fed up by calling again and againbut no response, no customer care service, I need my answer when will my flipbook be reached to my destination. I need your help seriously as my friend will be leaving that place on 6th dec, please look into my issue as soon as possible, ao that my gift can be delivered before 6th december.!

Product order code was-ZIN1-MIZ75BR2
Tracking information(as given by them)- : EM[protected]IN

Address of destination was-
Ankur Singh Chauhan,
National Institute of Technology(NIT),Silchar. Hostel no-6, room no-6023, SILCHAR( ASSAM)|DISTRICT-CACHAR
Cachar, Silchar, Assam
India 788010
Please help me soon, I will be very thankful to you!

purchased a mobile from zoomin.com and sent payment on 29th october.
Its almost 5th day and they had not shipped the product.
Tried to call there customer care no at [protected] but no response.
Once in 5 they had received call and told that they are transfering it to customer care dept and while transfering they disconnect the call.

Very very bad service of Zoomin.com

ZoomIn.com a shoping Website.

Product Order No: ZCS-337270

Not give proper response, i have call them 2 or 3 times also post 2 or 3 request or complaints:

Request Number are :
228188
229221

They just reply me this :
"Sir, can you want to cancel your order or re-ship the order when product is available for ship."

Zoomin, i am afraid from your service last time same thing is happen, please refund my amount. don't want to buy any thing from you.

My product is lost last time, please just simple refund my amount, i can by this product from some where else. better to buy 16 GB SD Card on same price.

Please don't do this its hard for customers, i want to gift this card to my friends with S3 mobile and his birth date is 8 aug 2012.

I want my product or amount as soon as possible.

Thanks
Rohit Wadhwa

Hello Everyone

I ordered a Magic Photo Mug on 4th of May with a swirl wrap and a Love Card with custom message and i selected express delivery and as per their executive it supposed to be deliver on 6th of May, i was Ok, when i didn't received my order on 6th i called them and the executive told me that it'll take at least 5 days to be deliver and even then i was Ok, when after 5 days i didn't received the same i called them again and the executive told me that it'll deliver on 10th of may i was really angry but helpless.

Then today morning i received that mug and can u believe WITH OUT SWIRL WRAP, WITH OUT LOVE CARD for which i payed a heavy amount.

I recommend you not to purchase anything from them first they do WRONG COMMITMENT, THEY DON'T SEND YOUR EXACT ORDER. They charge you a heavy amount for COD.

Hi,

On 24-Dec-2011 around 22.37 PM, when I tried to purchase some items from zoomin.com and paid through SBI NET BANKING (Avenues India) an amount of Rs. 153.59 and I got the following message after the payment:
Reference No. IG83041943
Debit Account No.[protected]
Reference Number CCA11LELX481
Amount INR 153.59
Status Completed Successfully
Debit Branch SRIVILLIPUTTUR
Date - Time 24-Dec-2011 22:37 IST

The site of ZOOMIN reflected it as "Payment pending" (means they did'nt get the money). Whereas the money was deducted from my SBI A/c with the following reference:

CCA11LELX481IG83041943 TRANSFER TO [protected] AVENUES INDIA PRIVATE

Please file my complaint and take necessary action immediately. And help me getting back the money ASAP.

Looking for your reply,

Anitha

hiii m awanish..
i have ordered a magical mug from ZOOMIN... the order no is ZIN1-9SAG2IXC..... the order is delivered but the product is wrong...... it is someone else.... i have gifted someone for surprise but now myself surprise after this wrong delivery.... its so embarassing for me... i want my money back or the right product soon.... else i will file complaint against Zoomin.....

my email id is [protected]@gmail.com

I am yet to receive the order ZIN1-WSEDLCTR

POST - em[protected]in 17th September, 2011

HORRIBLE WEBSITE.
DELETE ALL YOUR PHOTOS NOW............
THE PHONE OPERATOR SHUTS THE PHONE DOWN.....
NO CUSTOMER CARE.................

We have purchased 1 flipbook 8.5 X 11 at Rs 99.00 from Your mUlund stores on 17/07/2011. At taHt time it was committed by your person in stores that whenever you require Flipbook, they will give it in 2 days. When we approached the Stores in Mulund on 07th August with 25 photos for gettting scanned and make the flipbook for our sons birthday to be presented on 11th August, the representative from your store misbehaved with us telling that they have so many orders and will not be able to give by 11th August and even did not agree for scanning. The person insulted us in front of many other customers and when we requested it is special because it is our gift to our son for his birthday on 11th August, they did not co-operate. Request your help in this regard. Our sales Invoice was on 17/07/2011 store 2, custmr ID 12286, TRn 29338. My name is Ajay Shah, email is [protected]@yahoo.com and mobile number is [protected]

I had ordered for 3 Photograph Prints (ref Order No - ZIN1-BIZIOKVY). I was getting these Prints for putting up at an Exhibition of my Photographs. As per the exhibition rules, I needed to furnish details regarding the Ink & Equipment used to print these Photos. Accordingly I wrote to the Zoomin Helpdesk, requesting this information. But they straightaway rejected my plea. My question is..as a Customer (and a regular customer) why shouldn't I have the right to know such details about the services I'm availing ?

I placed an order for 5 Name Calendars on zoomin.com on 29th Jan 2011 thro Order # ZIN1-2HNZQDMS -

The web-site commits to ship the calendars in 24 hours. Then they said that there is an unexpected delay in shipping and shipped the calendars only on 3rd Feb which i received only on 5th Feb. I was surprised to see that there were only 3 calendars inside the package.

I immediately placed a complaint on their web-site on 5th Feb 2011 through Request #110862. I got a reply from Ms.Heta on 7th Feb 2011 and she gave me a promo code for some other product which i can redeem on their site. I replied back that i do not need the promo code and need only my 2 remaining calendars (or) they can take back the 3 calendars and give me a 100% refund. She then agreed to ship my 2 remaining calendars on 8th Feb 2011 and send me the docket # of the courier.

Today is 26th Feb 2011 - I have still not got the calendars. I have posted several follow-ups / fresh complaints on their site for which i got no replies till today. Utter disgrace on Zoomin.com

They have not provided any helpline number on their site. I somehow found their number[protected] and called them. Noone answered in retail / customer service. I could get thro only to their Corporate extension. Some gentleman spoke up on 23rd Feb 2011. He took all my order details / complaint details - assured me he will follow this up personally and call me back in 1 hour time. But never called up.

Do not place any orders on ZOOMIN.COM - They are thugs!

I GOT A DISCOUNT COUPON FROM ZOOMIN.COM WITH A FLIPBOOK, I RECENTLY ORDERED, WHICH SAYS 50% OFF ON HARDCOVER PHOTOBOOKS ONLY
AFTER THE ENTIRE PROCESS OF PREPARING THE PHOTOBOOK WHICH TOOK ME APPROXIMATELY 3 DAYS, WHEN I ENTERED THE PROMO CODE, A MESSAGE TELLS ME THAT THE OFFER IS NOT VALID ON PREMIUM NON-TEARABLE PAPERS.
I AGREE THAT THIS WOULD BE ZOOMIN'S POLICY BUT THEY SHOULD TELL THE CONSUMER ABOUT THIS IN THE COUPON ITSELF.
NOW THERE IS NO WAY FOR ME TO GO BACK
I CANNOT JUST CHANGE THE PAPER, INSTEAD I WOULD HAVE TO DESIGN THE ENTIRE PHOTO BOOK AGAIN AND THAT I AM NOT GOING TO DO AT ANY COST
THE ONLY THING I WANT IS THAT THE COMPANY HAVE TO ACCEPT THE COUPON AND GIVE ME THE SAID 50% DISCOUNT WHICH I AM ELIGIBLE TO ACCORDING TO THEIR TERMS WRITTEN ON THE COUPON WHICH SAYS 50% DISCOUNT ON HARDCOVER PHOTO BOOKS AND THE ONE I HAVE DESIGNED IS A HARD COVER PHOTO BOOK.
ATTACHED IS A SCANNED COPY OF THE COUPON

RES. SIR SPEED POST NO EM[protected]IN POSTED FROM KALBADEVI HPO ON DATED 19/01/2010. BUT IT DELIVERED TO ME ON DATE 30/01/2010.I HAVE FACED MANY PROBLEM DURING THIS. SPEED POST SECTION OF PANIPAT POST OFFICE AND PANIPAT REFINERY POST OFFICE RESPONSE WAS VERY PAINFULL WHEN I WAS TAKING INFORMATION ABUOT SAME SPEED POST. THIS IS TOO LATE . PL. TAKE ACTION AGAINES INDIA POST IN CONSUMER COURT, AND KINDLY INFORM ME.
THANKS WITH REGARDS.
KALPANA SONU
HOUSE NO.- B -4033,
REFINERY TOWNSHIP
PO- PANIPAT REFINERY
132140 HARYANA.