[Resolved]  Zoomin India — Zoomcar cheating customers by not refunding money for cancelled bookings

I have made booking with zoomcar with booking Id:JPS695UGX from Dec 26 till 31st Dec 2021 with mobile no:[protected], email: kirankumar.[protected]@gmail.com. Somehow zoom car team failed to arrange the car in time and said that I will be refunded the full amount of Rs.10, 798.00 on the same day, ie., On 26th dec 2021. It has been 14days till now and they have not any refund to my account. It is very pathetic that they don't have proper channel to speak to customer care and get it resolved. Despite being followed in mail multiple times they are not doing the needful. It seems like zoom car is cheating customers by not refunding the money on time even after continuous follow up. Could you please help to file a complaint against zoomcar.india and will provide necessary documents/information as and when needed.

Thanks,
Kiran Kumar Kakarla,
[protected].