My experience with Zopper has been extremely frustrating and disappointing. I had purchased an extended warranty plan for my LG air conditioner, expecting reliable after-sales support. Unfortunately, the service has been poor and unresponsive.
I have been facing issues with my AC not cooling properly and have raised multiple claims over the past few years. However, the repair requests are repeatedly denied due to a serial number mismatch between the AC unit and the purchase bill. The most frustrating part is that this issue had already been discussed and supposedly resolved earlier, yet Zopper’s system still shows incorrect details.
A technician once visited but refused to repair the AC citing the same mismatch. Since then, every time I try to raise a complaint, the claim gets stuck for the same reason. This appears to be an internal issue between the seller and Zopper’s CRM records, but the inconvenience is entirely borne by the customer.
To make matters worse, the Zopper WhatsApp service often fails to fetch my plan details, making it difficult even to register a complaint. I have also contacted customer care and sent multiple emails, but no action has been taken and most communications remain unanswered.
I even wrote formally to the dealer requesting correction of the billing/CRM serial number issue, which has been pending for almost three years, but despite sharing purchase bills and past communication records, there has been no effective response or resolution from Zopper’s side.
Because of this prolonged negligence, I have repeatedly been unable to get my AC repaired during the summer months, causing significant inconvenience.
Overall, the experience with Zopper’s extended warranty service has been highly unsatisfactory. There is a serious lack of accountability, poor coordination between the company and dealers, and extremely slow or non-existent customer support.
Based on my experience, I would strongly advise customers to be cautious before purchasing an extended warranty from Zopper, as resolving even a basic repair request can turn into a long and stressful process with little support from the company.
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