Zopper Complaints & Reviews

Claim ID 485719
Voltas AC
Complaint registered on 11 April 2025
Not attended to despite repeated daily reminders

KINDLY EXPEDITE REPAIR...

Extended Warranty for Air Condition - No Service

I have been struggling with the resolution for a request pending for extended warranty (taken from zopper) claim since 25th March 2025. Unfortunately, have experiences worst AMC services from them. The claim is related to O-general inverter AC and fault has been diagnosed for faulty PCB. Claim ID 469675 registered since 25th of March 2025 and no resolution has been provided until...

I got a call from an executive stating she is from Godrej (Sahana+[protected] for the extended warranty is from Godrej AC brand. and shared the payment link of Rs.5879 . The minute I made the payment I can see it’s not to Godrej and it’s to Zopper (Solvy Tech Solutions).

I called her up and informed it’s not showing as direct Godrej she told give me sometime to check on this and later she is not responding...

Kindly note under extended warranty from zopper is not providing services due to unknown reason even we have follow up my written mails on 23.24/25 th sep.-2023.My extended warranty order reference number is as[protected] .Mt tv model is TCL 43P8.
Yoy are requested to help us in this matter up to the customer satisfaction.

I purchased a Whirlpool Air conditioner last year in 16th April 2022 and took extended warranty thru Zopper.

I reported an issue to Zopper team on 11th July 2023, my claim ID is 260579.
some technician cam eon 16th July and said that there is some technical error and it will be resolved in 2-3 days, but it has been almost 10 days and my problem still hasn't been resolved, every time i am following up with their customer...

My AC is not working and nobody is responding on my complaint Claim id 243212 they said our technician will come but nobody is came till now and they giving me false commitment
My Phone no [protected]...

Dear Zopper Team,

I have got my OnePlus mobile purchased from Croma with Insurance from Zopper. I got my phone dropped and the screen got broken. I have got this phone picked by Zopper team. I got a call from the tech team sharing that the back cover has to changed along with the screen so need to pay 2650 INR.
I got the link from the tech guy and i told him that these days scams are going so I will check with Customer care team and pay. This guy called me again with Ms. Pushpita who actually threatened me that you need to get this paid immediately otherwise will return the phone. What kind of customer service team is being hired and how such people are dealing with clients who don't know the basic etiquettes as well. Need Apology letter from zopper.

I purchased Samsung 49inch QLED TV on 18 Aug 2019 from Kohinoor video vision, kalyan with three years extended warranty from zopper, which will start after 1 year of samsung warranty (i.e from 18 Aug 2022).
Zopper plan details are : Serial no – 397936, Premium amount: Rs 10275, Invoice no.11260 (Bill details are enclosed)
However, after three years in the month of Jul 2022 we tried to register the complaint for tv repair,...

They are not returning my mobilr

I am writing this complaint regarding my Zopper Mobile Screen Protection Insurance which was purchased on 4th Aug. 2022 on OLA App, As per policy document Coverage date start from 5th of Aug. 2022. It was purchased for my Oneplus A5010 (Oneplus 5T) and I accidently drop the phone on 20th Aug. 2022 on my birthday, phone got little dent and screen got damaged internally and goes purple so I raise a claim on same day (20th Aug. 2022) and filled...

I gave my TV on 29th April, service has been done and payment has been done, still the service center did not return it. Still not receiving calls. It's going to be 2 months.

On May 19 2019, we had purchased 2 Sony 32W672F TVs from Kohinoor Electronics, Malad West along with Zopper's 4 years extended warranty for both the TVs and the serial nos. of extended warranty are 338667 and 338668. One TV started displaying random lines in Sept 2021 making the TV unusable. Since it was out of Sony's warranty, we called Zopper on 25th Sept and the complaint no. was 74386. The person came, checked the TV and took the TV in his car to Vasai for repairs. They took 15 days to repair and deliver the TV back. It was working fine but again within a month of repair, the display started showing the same random lines rendering the TV unusable yet again. We called Zopper again on 26th Oct and the complaint no. was 79067. This time some other person came and took the TV in some Tempo to their Andheri workshop. Both the times when they took the TV, they did not provide us any receipt neither after delivery, no receipt was given. The second time they took 4 months to deliver our TV! During these 4 months, we used to regularly call their customer care for status but they were not giving us proper info. They were just fooling around with us with new excuses every time. Some or the other new person used to pick up every time and when enquired about the previous person with whom we spoke, they would just say that he/she is on leave or left the company and we had to repeat the situation again to this new person. They will just say that will check status and get back to us but not even a single time they called us back with an update. We were very worried because we feared they did something wrong with our TV which they are not openly telling us. We even asked them patiently to tell us frankly if anything is wrong with our TV or if they are not able to repair it so that we can get it repaired elsewhere. Then we were in touch with a lady called Hiran and she always gave us excuse saying that this TV model is outdated and they were not able to get the required part hence getting delayed. How can a 2018 manufactured product from reputed brand like Sony become outdated and stop making parts of it? Then too we kept waiting and meanwhile we got in touch with the person who had taken our TV to workshop to know the reality. He said he is not working with them anymore because it was not employee friendly organisation and on our request, he also told us the workshop location. He even mentioned that workers are not being paid well hence they just work haphazardly resulting in late deliveries. Since there was no sign of our TV getting delivered, we finally decided to visit the workshop but then out of surprise for the first time Zopper called back saying our TV is ready and will be delivered tomorrow. We received the TV in February 2022 after 4 months and were under the impression that since it took such a long time this time it must have got repaired properly. However out of our surprise, the same random lines started appearing on the screen yet again within 15 days! Since renovation was going on at our home, we waited for it to get completed first before calling Zopper again. Meanwhile during renovation, we also got all electric sockets checked for any electricity fluctuation just to be sure that it might not be the reason for our TV's problem. However electricians checked everything properly and assured that everything is fine and no fluctuations are there. After our home renovation was complete, we called Zopper. However they have now unregistered our number! We are not able to speak to any representative because it says that the mobile no. is not registered with any product! Hence with no other option, we called Sony Customer Care on 27th April 2022 and told them everything and since it was out of warranty, we also agreed to bear any repair charges. The same day technician came, opened the TV panel and told us that the display has gone. He will change the display in front of our eyes within a week without taking the TV and exact cost will be told to us over call in 2 days. We paid Rs.2000 to him in advance. The Sony representative called exactly after two days on 29th April and told the cost of replacement will be Rs.11346. We agreed and the same day technician came, changed the display panel the TV in front o[censored]s and also gave warrantty of 1 year. My TV is working fine now.

What the Sony technician told us when he checked the TV was very shocking for us! He said that Zopper has literally done nothing. The barcodes on the parts are the same which came with TV. Moreover, Zopper cannot take our TV out of our home. As per proceduce, Zopper has to call Sony and their technician will come and fix the TV in front of our eyes just like the way how we directly called Sony this time. This was really very shocking for us. How did Zopper bypass their procedure and took away our TV to unknown workshops? Moreover who are those technicians, how are they related to Zopper and what did they do by keeping our TV twice collectively for 5 months? Did they just keep our TV for so long waiting for it to start working on its own so that they can deliver it claiming they repaired it?

The above case is a sure shot case of cheating and fraud. They bypassed their authorised proceduce of contacting Sony and replacing the damaged part it in front o[censored]s but instead took our TV to bogus workshops in the hands o[censored]nknown people without giving any receipt and also without repairing our TV.

Despite having Zopper's 'bogus' extended warranty, we had to incur a total expenditure of Rs.11346 for replacing our TV display panel because we were prevented from contacting Zopper because our mobile no. was deregistered by them before the completion of 4 years.

Since I was at my workplace, it was my Father who is a senior citizen doing continous follow ups with them. It has costed us our energy, time, mental peace and money. We wasted our money twice - first by purchasing their 'bogus' warranty, second - we had to pay Sony to get it repaired despite being covered under Zopper's bogus warranty!

We want Zopper to refund our expenses of purchase of extended warranty of both the TVs amounting to Rs. 9650 in total + the expenses incurred for getting the TV screen repaired from Sony amounting to Rs. 11346 in total. We would also like an additional compensation of Rs.25000 for wasting our time, energy and keeping our TV for 5 months at unknown places and in the hands o[censored]nknown people causing us mental trauma!

My complaint no is 60281. registered my complaint on 27th june 2021 around 15:30. my fridge not working. though it was a sunday i requested someone to come as it was fridge and my things were going . i called on sunday many time. whole day on 28th, everytime they said someone will call and come but no further details.

as of now it has been 48hrs but i have not received a single call, forget anybody visiting to resolve my issue. it is not a TV or washing maching where i can wait. it is a refrigerator where things have gone bad and stinking. i have thrown half of the things. pathetic paid service .

The company disowns its own document on e. W.

My orient air cooler is under extended warranty by zopper services and i had cimplaint about it on its service they were came and say my cooler moter is damaged and they take moter with them but at this time they will not came with my air cooler solution so i request to you please resolve my issues. I had much time tried to contact zopper services but they had reject my call they ignored us

I have placed or through zopper app on 30th oct and paid amount on 3rd nov but still date 24th nov no status of my order and no calls geeting to me i have given contact no mr.bakul gupta no [protected] but he is not answered my calls sendi email and raising call back through app daily but no resolution at all nor refunding my money which i have paid or not sending product to me.