Zuari Furniture — Family coat bed

Address:

Ranjana ,sarayu, korachankandy, purakkad post , Kozhikode

Sir,
With so much of disappointment iam writing this letter to tell about a furniture I bought from zuari.
For our bad luck we bought a new family coat for our wedding from a zuari dealer in vadakara, Kerala, named arjun steels.
Within the first year itself one side pannel has broken in to two. So when we asked for a replacement the dealer jst repair it, that time itself we showed many cracks on the coat but they promised me that it is a big brand with high reputation and there won't be any issues further. We believed that as we trusted zuari so much.
But it is highly disappointing that, this is the third time my bed is cracking. Now it showed a big crack in the main board itself. The two main central boards cracked and it's is now unable to use.
Now when I called the delear they toldthat it might be a manufacturing defect and they will repair it within 3 days time. It is after a long waiting of 1 month I decided to write to you directly as the dealer is not responding to my calls. They are not even picking calls from my number.
My family includes my husband and son and we altogether weight below 150 kg. I really don't understand that is that the weight a zuari coat could afford.
It is highly disgusting and disappointing to say that we lost all faith in zuari furniture. We will surely not buy any of the furniture from zuari in our life time.
Anyways afer such a long time of waiting we finally decided to change the coat and buy a new one. But this time not zuari for sure. As we already lost 23000 for that coat.
My intention of writing is just to inform you about what happened to me with your furniture. And I kindly request you not to sell defected peaces like to any customers who faithfully goes under the brand name zuari as I do.
It is very painful and hard for some to change their wedding coat which have so much of memories attached. Please don't do this to any one.
Iam attaching the details and photo for your perusal.

Faithfully
Ranjana .P
W/o Premjith K
Sarayu
Korachankandy
Purakkad post
Kozhikode