Zuari Furniture — no response for my complaint

Sir
I had sent a mail to you regarding the complaint of my zuari bolivia z/cot on jan. But till date no response from you.. What shall i do for your further action. Now more than two months over. Please do fast action to this matter. We are not able to sleep in that cot. What shall i do if no reply from you? Shall i give a complaint to consumer court? Hoping a positive reply from you.
Thanking you
Ruby abraham