Zuari Furniture — Zuari wardrobe gets damaged by termites

Address:

Dehradun, Uttarakhand

We had bought a ZUARI wardrobe which was supposed to be termite proof and in just 10 months we saw that the wardrobe was damaged by the termites inspite of the company claiming that it was termite resistant. We made a complaint to Mr. Raghavendra Singh (Area manager) Uttaranchal region on call and email both, but he did not provided a timely response. Then after 6 months he said to get in touch with Mr. Uma Mahesh in Chennai(India Head) and we did the same and forwarded the complaint to him on both phone and email. But since last 3 months still we have not got any response from them and when we speak to Mr. Uma he says he has requested Mr. Raghavendra to action, but Mr. Raghavendra denies that he has received any such notification from Mr. Uma. In short after a waiting period of more than 10 months since the compalint was made, it feels that they just want to make a fool o[censored]s and continue with the same attitude. Both of these contacts are on a very good position in the organization, but the kind of response from them is simply depicting how the ZUARI company is running its operations in India with such leads who are not even responsible for their actions and commitments they make. Please share me your email address where I can forward the entire email communication done with Mr. Raghavendra and Mr. Uma Mahaesh.