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Air India Express Complaints & Reviews

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Last updated Jul 1, 2024
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Air India Express reviews & complaints page 14

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Dec 11, 2020
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Auto Cancel Refund

Dear Air India Express,

I (Jitendra Kumar) have booked a ticket on 27 Nov 2020 from Delhi to Muscat for 05 Dec 2020. Ticket amount has been deducted from my account but I have not received the ticket yet and the PNR number. I have called customer care and they said the ticket has been auto cancelled and payment will be refunded and you have to make a fresh booking again. I have sent more than 10 numbers of email but no reply...
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suniljawalkar
Dec 10, 2020
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Didn't receive Refund more than 4 months

I booked tickets on 22 Aug for Mumbai to dubai for 3 passenger.. I didn't get any confirmation nor ticket for booking

PNR - RDRZON, KZCFVT

Did many phone calls to customer support and also sent email to nodal officers but no response.

Could you please help us to getting refund amount

Thanks...
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S
sheejasaju
Dec 9, 2020
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Refund of the cancelled flight

Address: trivandrum

I had booked an air travel from kochi to muscut on 9th april .unfortunately due to the pandemic the flight was cancelled..but still i didnt get any refund.neither ant information regarding this nor any reply to my querries/. kindly do the needful
24/7 Call Center[protected] /[protected]
E-mail: [protected]@airindiaexpress.in
Confirmation number: XNURRY
Receipt and Itinerary as of 06/ February /2020...
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vivekvijayantn36
from Powai, Maharashtra
Dec 4, 2020
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Refund pending

I had booked a flight on 21th March 2020 from Kozhikode(CCJ) to Salalah(SLL) but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: YUNRUE
Flight no:IX -341br...
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Subhasis Seal
Nov 30, 2020
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Refund Request of Booking Receipt YXXQDK

I have cancelled my ticket on 07-OCTOBER-2020, till date I haven't received my refund of Rs. 66127.82 against Booking Receipt YXXQDK

I have sent many follow up emails however haven’t received a single response from [protected]@airindiaexpress.in, [protected]@airindiaexpress.in, nodal, [protected]@airindiaexpress.in

Please help me getting my refund....
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Address: Air India Express Ltd. 1st floor, Old Operations Bldg. Air India Complex, Old Airport Santa Cruz(East) Mumbai-400 029

I have booked tickets with Air India Express from Chennai to Singapore and since the Singapore govt did not give entry approval, I have cancelled my tickets on 29 June, 2020.

I am following up with Air India Express customer care for a refund from 5 months but there is no proper response from them. Customer care has standard answer "Escalated to back end team".

I tried sending mail to the nodal officer and the...
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Pranav karn
Nov 20, 2020
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Refund of my cancel ticket amount

Address: Chennai

Dear sir /madam,
Good day,
I booked a ticket from Trichy to Singapore by airindia express and due to covid situation I cancelled my trip to Singapore and I cancelled my air india express ticket on 10 september. at the time of cancellation the customer executive said that the amount will be back to the account within 10 working days.but already completed 70 days. and still not received anything.when ever calling to the customer...
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Dear Sir/Madam,

With reference to thePNR Number - JOXQVD, i didnt get any refund yet. Its been more than 120 days now. I am not even getting any update from your side.
I request you to process this refund at the earliest.

Thanks and regards,
Raguram...
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Iamkarn98
from Ranaghat, West Bengal
Nov 15, 2020
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Refund of ticket cancellation not received.

Hi,

I'm Jitendra Kumar, I had booked a ticket in Air India Express (IX -1682) from Tiruchirappalli, TRZ-11:05 15/ September /2020 to Singapore, Terminal 1, SIN-18:00 15/ September /2020. Due to Covid 19 Lockdowns and regulations, I had to cancel my ticket and I was expecting the return amount in few days which later turned out to be few months and I have still not received any amount.

Whenever I'm...
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On 1st AUG 2020, We cancelled air india express flight tickets (total 3 tickets which includes mine, my wife and my daughter ) from Chennai to Singapore with PNR no:EFCGGU.As per cancellation policy an amount of Rs.64700 /- to be refund to my account and so far the amount not refunded.I keep on calling the customer care (approx. 20-30 times) and texted in social plat forms(like Facebook page of AIX and twitter page of AIX) and so far their...
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sabirtvk
Nov 15, 2020
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Air ticket refund

Address: doha/qatar

Booked tickets for me and my family on April 6th 2020. but due to the pandemic flight is cancelled. they are giving option to transfer the date. but I can't travel for at least 2 years. requested to refund the amount. but no reply from the company side...
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E
evbenoy
Nov 9, 2020
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Air Ticket - Refund of cancelled Flight

I had booked 4 tickets on PNR# VGUVNB on Feb 10th 2020 directly with Air India Express on their webpage.
i have been requesting for refund since 27th May as the flight was cancelled by Air India Express.

I contacted customer care and they mentioned it cannot be refunded.
Later when the CS phone number was reached after several international calls and also holding for a long time, they told me to contact nodal...
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Subhasis Seal
Nov 7, 2020
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Refund of Confirmation number YXXQDK.

My booking Confirmation number is YXXQDK.

I have cancelled the ticket on 7th October and as per the norms, it takes 14 working days to get the refund however I haven't received the refund yet.

I have send so many follow up email, though haven’t got a single response.

Then started sending emails to [protected]@airindiaexpress.in and [protected]@airindiaexpress.in.

No response from Nodal...
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Jagadish Sadashivaiah
Nov 6, 2020
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Takes ages to get ticket cancellation refund

Cancelled the ticket on 7th Sep it’s been two months and haven’t received the refund of 33k

Confirmation number : ZNPZEF...
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Kripesh Krishnan
Nov 3, 2020
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Delay in Ticket Refund

I had canceled my ticket on[protected]. But the amount has not yet been refunded.

Kripesh
kripesh.[protected]@hotmail.com
[protected]...
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pcmurali60
Nov 2, 2020
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Refund of booked tickets

I booked a two way ticket in Dec 2019 to travel in July 2020 from Doha to kannur. But due to pandemic flights were cancelled and meanwhile i lost my job in doha and repatriated back to kannur on Aug by Indigo flight. From june i am sending mails to customer care Air india express about refund but the reply comes as change your travel plan suggestion when i say i lost my job & returned. So they are not reading our mails just copy paste a standard...
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akhilkumar938
Oct 30, 2020
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Refund pending after cancellation

I had booked a flight on 6th July 2020 from Chennai to Singapore but unfortunately due to covid-19 situation, I couldn't travel. After sending so many emails and follow up calls to call centre they have been no progress. I have even tried escalating to Nodal Officer, to which never got any response. Here I am taking one more step to get back my hardened money.

Confirmation number: ISCXJA
Flight no. IX -1688
Departing:...
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vishnuraj2610
from Mumbai, Maharashtra
Oct 28, 2020
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Company not refunding my cancelled tickets money

Address: Air India Express Kochi

For PNR VFLEME,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 1138 QAR (Applies to Fare, Taxes and SSR)
DOJ : 25th June

For PNR CDLXTS,
Name : Ms Rethikala Puthupparambil Sankarapillai
Amount: 10349 INR (Applies to Fare, Taxes and SSR)
DOJ: 18th AUG 2020...
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Antani Braveen
Oct 14, 2020
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Refund of My Ticket

I cancelled my ticket on 12th July and for the last 3 months I'm waiting for the refund from Air India Express. Total amount to be refunded is Rs. 30, 530/-. Kindly assist in resolving this at the earliest considering the current situation. My contact email is [protected]@gmail.com
Booking Details as follows,
First Name: Jenifer Tina
Last Name: Telesphore
Booking PNR # :WQVYNN
Booking Date: 09-July-2020br...
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Dear sir/madam,

This is to inform you that i had tried to book an air ticket in the name of my spouse "rajani" from mangalore to dubai on 21st october 2020. While booking the flight ticket, there was a technical error in the process as an amount of inr 11, 010.12 /- deducted from our bank account but i didn't receive any information regarding the ticket confirmation. I request to refund the money (I. E. Inr11, 010.12/-) as...
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