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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Last updated Jul 1, 2024

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

Delayed flights and not providing alternatives

Haven't received the refund

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Ticket cancellation and refunding during travel restriction

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aishwarya_shivani

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srikanth akundi

Do not receive the refund (GJVDBT)

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Refund of ticket cancellation not received.

Not get the agreed refund

Compensation for damages to personal passenger luggage in transit

Air India Express reviews & complaints page 17

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Respeted sir i had been arrived igi airport (New delhi) t3 on dated march 20.2020 with ix142 (Air india express). I found my baggage was broken, i registered my complaint same time with same airline officials (File reference - delai73628/20mar20/1615gmt). They also took the pictures of damaged baggage which was totally damaged. I have sent the email to concern department on dated may 20, 2020 but i didn't get any response. Please settle this...

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I booked a ticket from auh to ixe through a credit card. I was unable to travel because air india cancelled the flight. They said full refund will be made to the same card which was used at the time of booking. Thinking that i did not paid to the bank and now the bank has charged me late fee because air india made partial payment only and that too very late.

Below is the travel info.

Pnr: aazpkg
Total...

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Passenger: sivagumar s/o subramaniam
Pnr: jmmj5
Ticket number:[protected]

Hi above is the details for my refund. I had submitted it on 10th march. On the same day i was informed by your staff that i will receive the refund in about 3 weeks.
On 29th march, i was informed via email that i will be refunded by mid april.
It is mid may now, more than 2 months since the request for refund. My follow...

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Address: B 11 GANESH SOCIETY NEAR SOMNATH TEMPLE, BILIMORA DI NAVSARI

I have cancelled my booking on 27 march 2020 confermation no FRPQDY Name Bankimbhai Mangabhai Patel .
my account no[protected] bank state bank of india IFSC CODE-0000337.But i have not receved my refund in my bank account pls process for refund and inform refund status,
Thanks....

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Dear sir,
Please refund my air ticket fee since the flight has been cancelled.
Booking ref: gceeaq
I have booked airticket on april, 2020 for the travel date of 4th may, 2020.
But flight has been cancelled due to covid 19 travel restrictions in india.
Hence as per government guidelines please refund the full amount asap since i have canceled the booking.
Or else issue a voucher to rebook on the...

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I have request to cancel my both tickets ;- 1st one on 11th march 2020 (Pnr: ykilld) and 2nd one 24th march 2020 (Pnr: jgifqc). Until now i don't received my refund amount. I forward email to "[protected]@airindiaexpress.in" many time and there are telling transfer as soon as possible.

Now almost 26 days complete. Till not start to process..
Please needs to help us......

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Address: AGS MANZIL KANDIGA DARKAS BELVAI-574213

Dear,

I have did booking through agent (from Mangalore to Doha) and booking date is 10th of April, 2020 due to lockdown flights has been cancelled.

My Father and Mother are in old age above 70 plus year old and they will not travel to Doha QATAR in future date also in this condition ( due to Corona Virus ) which is effect their health as I need full refund against my payment.

As I spoke to airindiaexpress...

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Hi,

I have cancelled ticket on 29th jan for air india express with pnr number: kmuedc from coimbatore to singapore. As per the attached receipt i was supposed to receive 16425.62 inr back. However untill now i have not received my refund cancellation amount. Attach is the receipt that was shared with me by air india confirming that they will credit 16425.62 inr to my account. Please check....

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Address: 624003

I had plan to travel from coimbatore to newdelhi on 22.03.2020.in air india express ix - 013
Booking id: nf[protected]. Due to the situation of implemention of section 144 all over india on 22.03.2020. I have cancelled my ticket and i have not getting full refund. How it is possible to travel with my family in this situation? Kindly consider my case for full refund...

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Address: 400702

Website: www.airindiaexpress.in

I called air india express customer care to reschedule my flight ticket, stayed on the ivr for 45 mins and call got dropped, finally after several failed attempts the call was connected to an agent who sent me a payment link for an amount of inr 351, the link did not work and i was unable to reach your customer care, i then rescheduled my flight online and was charged a penalty of inr 1100, i then called your customer care at 6am thinking...

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I had done booking for 20 apr 2020 from coimbatore to lucknow for 3 person.
After the completion of all the details and payment done, not received the ticket anywhere.
It is confirmed that a payment of rs 19, 536 has been deducted from my sbi account -[protected].

Details of passenger name
Mr sanjeev singh
Mrs shivangini singh
Ms tavishi singh

Frequent flyer no[protected]br...

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Address: G1, RAJINI FLATS, 83/55 10TH AVENUE, ASHOK NAGAR, Chennai, Tamil Nadu, 600083

For the chennai to singapore flight departed on 04/03/2020, flight no: ix 688, confirmation number moiqeg. I have booked for my sister-in-law, i paid rs 2700 via online for extra baggage allowance. The amount has been debited from my account, but extra baggage has not been confirmed at the aie end and not reflected in the ticket also. On the departure date, we have been asked to pay rs 2700 for extra baggage as they told that the money debited...

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Address: New Delhi, Delhi, 110027

I am a senior citizen, 72 years old who was travelling alone from delhi to abu dhabi by flight ix 115.
During luggage check-in the lady at the counter told me that i have excess check-in luggage of 4 kgs and that i need to pay inr 1500. But i had already double checked the luggage weight at home as 20.5 kgs and cabin baggage as 7.4 kgs. I repeatedly told her that there is some problem with your machine but she didn’t agree and forced...

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Booked a ticket from mumbai to dubai for may 06, 2020, on feb 13th. Payment made from icici bank debit card. Confirmation of the amount deducted from the bank came instantly on my phone. However, as soon the page was redirected to the merchant site, there was an error message saying the payment was failed. A message was displayed with an email address for contact if the amount was deducted from the bank and the ticket confirmation was not...

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Address: sharjah

[protected], [protected] flight no ix -172, please find attached for more details about, flight was delayed 2 hours and on boarding pass they have mentioned gate no 6 for departure and they departure from gate 24 without and announcement, i missed flight and was sufferings 5 hours here and there ask for help, no one helped me and ask me to but new tickets for next flight, i need refund for my tickets which i not used, its highly appreciated...

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Address: Near Shivaji Chowk, Thane, Maharashtra, 421302

Hi, on 12th jan 20 i tried booking ticket through air india call center as usual, and made 50, 000 inr (Ticket cost - 214, 000 inr). Due to some technical reason i was not able to make remaining payment hence ticket was not booked. Though pnr number was generated. Now 50, 000 inr got debited from my bank account and the transaction successful.

Air india said within 48 hours it will be credited back to bank account.
br...

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I've booked a return trip from dmm to ccj via airindia express website using my credit card. I got confirmed tickets in my email and the amount also deducted from my card. After 3 days i postponed my trip to a week after the initial date. I paid extra for that using my debit card. After reaching airport for my outbound travel from dmm, the check in staff informed me that my ticket is not showing in their system. They asked me to wait for...

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Address: AL JABER LEASING SERVICES L.L.C, Mussafah, 2175

I had tried to do a booking online yesterday (26jan2020) and after entering card details it went to error and didn't get any confirmation money was also not deducted at that time. I waited over 2 hours and did a booking any which got confirmed. But at night got 2 messages and my money got deducted twice. Amount of 680.67 dhs (13, 195.92 rs) was deducted twice. Only confirmation i got was :confirmation number "dquzla". Flight ix-537.
br...

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Address: jaitpur new delhi, 110044

This side saleem javed yesterday 24/01/2020 m travel delhi to dubai 13.20 pm my boding pass sheet number f 12 but i m coming flite my sheet changing talk me your shet we will be changing your sheet a29 why changing my sheet without my prison i m not free travel i m pay 14791 rs and return ticket totle pay 23850 rs so i m not comfort my sheet so my all amount return my number is [protected] my emal live. [protected]@gmail.com...

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Address: Mumbai City, Maharashtra

Saji george vellavoor
[protected]@gmail.com
+[protected]
I had (On 09-dec-2019) booked online an air india express flight ticket from
Thiruvananthapuram to doha, qatar (Ix-373) dated 17-jan-2020, ticket charge was indian rupees 13673/- (Confirmation number zywjra)
Same day morning i reached airport counter for boarding, then air-india
Ground staff told me the system showing the ticket has been canceled...

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