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Air India Express Complaints & Reviews

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Last updated Jul 1, 2024
Complaints 667
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Air India Express reviews & complaints page 15

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M
mohdsaleemak
Sep 24, 2020
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refund delayed indefinitely

Dear sir/madam,

I have booked a ticket for me and my family to travel from ccj to auh and auh to ccj (Booking reference number: yrpzll). Due to covid-19 outbreak i am forced to cancel the ticket and i apply for cancellation and refund on 12th march 2020. I am informed that i will get the money back within 14 working days.

I did not receive my refund and i have contacted air india express via call center and...
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shreenathms
from Bengaluru, Karnataka
Sep 22, 2020
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refund of cancelled flight ticket amount

I had booked a flight ticket with air india express for my sister in law to travel from chennai to singapore vide booking ref pnr: blzljd to travel on 05.05.2020. Unfortunately due the pandemic situation the airlines had cancelled the flight which was scheduled on this day. Later on the guest travelled by an repatriated air india flight on 21st may 2020.
As the air india express did not refund the cancelled flight ticket amount, i...
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Address: Air - India Building, Nariman Point Mumbai Mumbai City District Maharashtra India - 400 021

I have booked my tickets from mumbai to dubai dated 28th october 2020 (Pnr nczjoo) booking is in the name of mustafa vohra. Now i have received an email that due to covid19 situation flight is not operational and i can change my travel dates.
Do you think its easy to change the travel dates when we have pre planned everything our return flight and hotel is already booked. So who will bear all those expenses will air india express bear...
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N
Netseq
Sep 15, 2020
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delay in refund (air india express) pnr#nkxnjn

Hi,
I have cancelled my tickets since march 14, 2020 due to covid pandemic, but even after 7 months air india has not updated on my refund status. They are not responding to my mails even....
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My booking lieara and usudaa refund not recieved even after 5 months. I am in a jobless situation and struggling for money.

I had send several emails to them but so far no use

Regards

Biju jose
[protected]...
+2 photos
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Vivek_K_Sharma
Sep 3, 2020
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Refund for NIQAB & CALCUTTA Air India Express

The Consumer booked the ticket from New Delhi to Kula Lumpur and the consumer canceled the ticket from his side as he didn't get the immigration approval and now the consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087 Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
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A
Agnes Pathan
from Pune, Maharashtra
Sep 2, 2020
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Refund of cancelled ticket for a very long time

PNR Nos. are DZAONQ and SPAHJY...
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Vivek_K_Sharma
Sep 1, 2020
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Refund for NIQAB & KUYYA pending

Address: New Delhi

Consumer booked the ticket from new Delhi to Kuala Lumpur and consumer cancelled the ticket the from his side as he didn't get the immigration approval and now consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087 Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
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Vivek_K_Sharma
Sep 1, 2020
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Refund for NIQAB AND KUYA

Address: New Delhi

Consumer booked the ticket from new Delhi to Kuala Lumpur and consumer cancelled the ticket the from his side as he didn't get the immigration approval and now consumer is not getting the refund.

Passenger name: Vivek Kumar Sharma Booking reference number: NIQWIB Date of travel: 20 June 2020 Refund amount: Rs 42087

Booking reference number: CCUYYA Date of travel: 14 July 2020 Refund amount: Rs 59004.72...
+3 photos
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S
shery37
Sep 1, 2020
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refund not done - no response to the queries

Hello,

Referring to the booking reference yplgvv, my refund has not been done by air india express. I have been following up with customer service team by email and phone but nobody responds.

Kindly note that refund is pending since july beginning...
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A
Anish Ashley
Aug 29, 2020
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Non refund of money after ticket cancellation

I had cancelled my booking (# BVPNJV) on Air India Express on 8 March 2020. After deducting penalties and other charges they are supposed to pay back 36, 834/- to my account. However it has been 6 months and after multiple intimations they have not bothered to give back my money. Complaint was raised to [protected]@airindiaexpress.in and [protected]@airindiaexpress.in several times....
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Apshabeer
Aug 22, 2020
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Not ok to board

Address: Calicut

My family planning to travel 19/08/2020 ccj to auh. Wife and daughter ok to board but unfortunately son not ok to board. Family is waiting 4 hrs in airport api mail not yet receive.
After your team said please contact api center abudhabi. After i will contact api toll free no api team said please contact your airline team. So clear air india express mistake. I need clarity for api before rescheduling my flight.
Kindly advise.br...
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A
ashu2102
from Bengaluru, Karnataka
Aug 20, 2020
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My refund is pending from a long time

Hello, i’ve been waiting for my refund from air india express since long. I’ve dropped couple of mails to aix, but they keep on telling that it’ll be credit to the source account in a couple of days. But refund isn’t happening. I cancelled my ticket on 14th july 2020 and was informed by customer care over call that credit will happen in two weeks of time. I even received the cancellation details over mail. Aix seems to be not reachable...
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Z
Zamzami Zubair
Aug 19, 2020
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no refund after a month of cancellation

With reference to confirmation# rsoafo. This was cancelled on 24th of july and i still have received my refund. I used my credit card to make this purchase and it would be great if i could get the refund at the earliest. I am here with attaching the itinerary for your reference. I have not received any email communication form airindia express either.

I have called your customer service department everyday for the past 15...
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sherin mariam thomas
Aug 18, 2020
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Refund not received yet

I have cancelled my ticket booked with Air India on March 30th 2020 due to the Covid 19 situation. It has been 138 days and I have not yet received the refund. Even after sending multiple mails and numerous calls to the customer care, the response was not at all satisfactory.
Please find below the required details of my bookings:
Name: George Thomas
Confirmation Number: XVMRSU
Date of cancellation: March 30th...
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K
Kamil sulthan
Aug 12, 2020
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Regarding refund

Address: [email protected]

Dear sir,
I tried to book a ticket for the date 15th august 2020. From trivandrum to sharjah. But before do payment i received a document like flight ticket. Then i did the payment. Then it shown payment successful. But this ticket confirmation number showing 6 letter. My bank account showing that payment amount is in hold. I would like to know the status of my booking. After 1 days that hold amount is released at it is payed to account...
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Address: Aurangabad

I booked tickets to travel back to mumbai from qatar. Due to covid-19 all flights were cancelled and i got a chance to travel back to india through embassy & ngo chartered flight. So, my tickets which were cancelled due to covid-19 i request you to process my refund as i dont have any more plans to travel abroad or use that tickets. There is no proper replies from air india express people.

Pnr: yjxdrf

Name: yasir...
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Sambath Kumar Dhavamani
Jul 31, 2020
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ai express refund required

Dear airindia express

Pnr : cwiaum

On 16th july 2020 ix1637 flight, my family boarding was denied for kids in chennai airport for kids not having covid negative certificate is misleading by airline check-in staff & airindia express blog also not says abt kids that time

I like to draw your attention check attachment 1st july itself when abudhabi residents back to uae not only from india other nationality...
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C
CharlesFernandes
Jul 25, 2020
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complain id: 2666541 dated 14th july 2020-ticket cancellation

Address: Air India Express, HO Delhi

Ticket booking reference ulnnqb (Ticket copy attached)
Initial ticket was booked on 22nd february for the travel dated 12th april. Due to the lockdown in india ticket was rescheduled for the travel dated 21st july. Due to the covid-19 situation in india, requested for the ticket cancellation link on 30th june. Air india team is repeatedly asking me to reschedule the ticket at a later stage. They are replying like a robot without reading...
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K
Khalander Shaik
Jul 22, 2020
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vbm-ticket refund - not responding on our request

Dear sir,

As we are tried to purchase a ticket in vande bharath mission through airindia express on july 10th but due to some technical error we are not received pnr and confirmation email but amount 2850 aed approximately 58000 inr. On the same day i sent multiple email to customer are of airindia express with all details and requested to cancel my transaction and initiate refund.

On 21st july i received email...
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