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Aircel — Amount deducted - aircel

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Hi,

Without knowing yesterday my balance 80/- deducted in my main balance.
My no [protected]...

Pls refund my deducted amount immediately.

And even call rates and msg pack are too high... Planning to port the sim to vodafone...

Pls refund my deducted amount with a hour... I need my deducted amount within a hour. Pls do the needful at the earliest.

Thanks in advance.
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Aircel customer support has been notified about the posted complaint.
May 04, 2016
Updated by ramyarohini Hi,

after making aircel consumer complaints, I got a call from [protected] no. he told we r calling from aircel office, just now I sawd your mail regarding 80 rupees deduction, within a hour we will refund your amount as 100/- for that required your debit card details. I told pls transfer to my HDFC account, for that he told no need Account details of HDFC pls share Axis or ICICI debit card details we will give 100 rupees worth coupon, you can recharge online. I raised a question why I need to share the debit card details, u can recharge to my mobile no directly, suddenly he cut the call
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Comments

Dear Ramya( ramyarohini),

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Ramya( ramyarohini),

We have verified your account details and found that an amount of Rs.86/- is deducted towards internet usage post free benefit. We regret to inform that we would not be able to refund any amount for the same.

Warm Regards,
Aircel Social Care Team
Reply

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