[Resolved] Aircel — Deducting my phone balance for no reason. | |||
I just recharged yesterday with Rs 30 and spoke to few and I still had 20+ rs left as my phone balance. I check my balance later in the evening, and my balance is 0. Not even a message or a notification was given to me about why I was charged. My Internet pack is still active with a different recharge plan and so I'm sure that I was not charged for that and apart from that, I never use any other service of these robbers. This happened to me before 2-3 months once, I did recharge and called customer support and it was one horrible way they respond. But the guy confirmed that no services were activated and I was charged for no reason and so I will get my money back. I haven't got it till date and I forgot that too. But again, getting charged for nothing !!! Even there is no way for me to get in touch with the customer support until I recharge again to get more info on why I was being charged. M planning to port my sim to some other company like Airtel or Vodafone. I hope someone else will read this complaint and stop using Aircel. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Chandru Mudaliar
As per our system records, your concern has been duly addressed. Hope the resolution offered meets
your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
As per our system records, your concern has been duly addressed. Hope the resolution offered meets
your satisfaction levels too.
We would like to thank you again for reaching us at Social Care.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social Care Team
Email us @[protected]@aircel.co.in
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.:
Date of deduction:
Amount Deducted:
Any message received upon deduction:
Warm Regards
Aircel Social Care Team