[Resolved]  Aircel — Incoming calls does not going through post mnp

Address:Khordha, Odisha

Dear sir, My self Amarjeet jena and i have a mobile number which [protected] and it has recently port in to Reliance Gsm means this number has been transfer to Aircel to Reliance on18th may 2015 by MNP process. but after mnp a huge problem is showing on my mobile number but before i describe my problem, i have to tell you the mnp process to understand my problem.The central side is a MNPO, supposed to provide MNP Service in a particular zone. It is also called MNP Clearing House (MCH). MCH shall receive mobile number portability requests from the recipient operator; forward it to the donor operator for verification. On getting clearance from donor operator MNP service provider shall control and coordinate the mobile number portability process. At a predetermined date and time the MNP service provider will instruct the donor operator to disconnect the mobile number of the subscriber and upon receiving confirmation of such effect shall instruct the recipient operator to activate the mobile number of the subscriber. Once the mobile number is activated at the recipient operator’s end, the MCH will send the details of the porting to the centralised Number Portability Database (NPDB) which in turn will update its own database by an appropriate routing number called Location Routing Number (LRN), a unique routing number assigned to each operator in a service area by the DoT. This updation will be communicated by the NPDB to all the service providers for updating their respective local Number Portability database.That's it and my problem is when i call to [protected] through any other network except Aircel the incoming call is made but when i call to this number through a aircel number it says that the number you are trying to call does not exist, i thought that aircel has not update their local mnp database by a appropriate LRN for this number which is [protected] and could not recognised that this number is belongs to Reliance network and aircel routed calls to aircel network and reply that this airtel number does not exist. Therefore i request to the concern authority to look in to the matter and do the needful. Thanking You, Amarjeet jena.0
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Aug 8, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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Hi Amarjeet

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Dear Biswajit,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
My concern has been sucesfully resolved. Thanks
Hi Biswajit205

We check & found that you already successfully port out from our network, No issue from our end.

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