[Resolved]  Aircel — rate cutter not recharged

Address:

Allahabad, Uttar Pradesh

i recharged rs 26 std rate cutter from a retailer on my number [protected] on monday 8 sept 2014 morning . i received the message that the recharge was successful and also got the message that my tariff would be 25p/m for local and std aircel and 35p/m for other networks. But when i called someone i was still getting billed at 1.2p/s. so i called customer care. a guy there told me to wait for 2 hrs. but even after 2 hours the service was not activated. i again called the customer care and then again they told me that it will be activated soon.i recharged at 10 am in the morning and it was still not activated till 6pm . so i called the customer care again and this time they told me that they had changed the offer. now this is ridiculous from aircel. now the customer care guy told me that i would receive 100 mb internet pack for 28 days(ridiculous). and then he did the ultimate thing . he activated a 50mb 3g pack from my own balance. Now this is unbearable. Aircel is going into a rot. Now i understand why these companies cant compete with the likes of airtel and vodafone. Very poor service and a worst customer care service. want my money back or the recharge done else i have the resources to sue the company for faulty services and misleading customer care. i have all the recharge messages and my tariff is still not activated. i hope aircel representatitves are reading this