Airtel Broadband Services — Amount paid for Broadband wifi dongle on 12 Mar'15. So far not connected.

From: H M P Naveen Kumar/lgpi To: [protected]@airtel.com, Nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com, corporate.[protected]@bharti.in, compliance.[protected]@bharti.in, [protected]@gmail.com, airtel.[protected]@in.airtel.com, [protected]@trai.gov.in, [protected]@in.airtel.com Date: 24/03/15 05:05 PM Subject: Regarding airtel mobile number: [protected]- (HMP. Naveen Kumar, mobile [protected]) Still awaiting for SIM CARD, So far I have not recd. *************************************************************************** From: H M P Naveen Kumar/lgpi To: [protected]@airtel.com, Nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, [protected]@in.airtel.com Cc: nodalofficer.[protected]@in.airtel.com, corporate.[protected]@bharti.in, compliance.[protected]@bharti.in, [protected]@gmail.com Date: 24/03/15 01:08 PM Subject: Regarding airtel mobile number: [protected]- (HMP. Naveen Kumar, mobile [protected]) Mr. Sanju Yadav Thanks for your efforts to connect conference call with local Airtel executive As discussed yesterday over conference call and as assured by you that new SIM CARD will be provided by today morning b/w 8.00 to 8.30 am, so far I have neither received SIM card nor atleast a phone call that by when the representative is going to deliver the SIM Im very sorry to say that im very dis appointed with the services rendering by Airtel ****************************************************************************** From: Net <[protected]@airtel.com> To: "[protected]@lgpi.co.in" <[protected]@lgpi.co.in> Date: 23/03/15 05:40 PM Subject: Regarding airtel mobile number: [protected] Dear Mr. Kumar, This is with reference to your e-mail dated 23rd March 2015 wherein; you complaint regarding delay in service activation for airtel mobile number [protected]. We would like to inform you that, we are in the process to resolve the highlighted concern at the earliest and will update you with its progression activity latest by 26th March 2015. If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible. Regards, Sanju Yadav Customer Services bharti airtel limited ******************************************************************************* From: H M P Naveen Kumar [mailto:[protected]@lgpi.co.in] Sent: 23 March, 2015 3:52 PM To: Nodal Ap Cc: Corporate communication; ComplianceOfficer Subject: REQUEST FOR HELP - Airtel Wifi dongel 3G - Sim No, [protected] (HMP. Naveen Kumar, mobile [protected]) Importance: Low STILL AWAITING FOR SIM CARD SO FAR I HAVE NOT RECEIVED SIM CARD Dr. HMP. Naveen Kumar Manager - Quality Innovation & Solutions Mobile: [protected] LG Polymers India Pvt Ltd R.R. Venkatapuram, Visakhapatnam - 530029 Tel :[protected]Direct),[protected] Ext:502 email: [protected]@lgpi.co.in From: H M P Naveen Kumar/lgpi To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@gmail.com Date: 23/03/15 07:57 AM Subject: REQUEST FOR HELP - Airtel Wifi dongel 3G - Sim No, [protected] (HMP. Naveen Kumar, mobile [protected]) Sir, As per your assurance dead line by 22nd Mar, 10.00 AM, its already passed, so far i have not recd. SIM Im receiving only follow up calls. For your info Pls. Dr. Naveen Kumar [protected] ****************************************************************************** From: nodalofficer.[protected]@in.airtel.com To: [protected]@lgpi.co.in Date: 21/03/15 03:27 PM Subject: Re: REQUEST FOR HELP Dear Mr. Naveen Kumar, This is with reference to your email dated 21/03/2015 concern regarding Dongle SIM activation issue for your airtel mobile number [protected]. airtel regrets the inconvenience you are experiencing. On receipt of your email, as discussed over the phone ([protected]) we would like to inform that as per the update from executive (Mr. venkatesh [protected]) that the new SIM will be provided from our end by 22nd Feb¿15 10:00 AM. We will ensure that the same will not happen again in future. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue. Yours sincerely Dhinesh KumarP bharti airtel limited ************************************************************************** From: [protected]@lgpi.co.in To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 21/03/2015 12:00:03 AM Subject: Fw: REQUEST FOR HELP Thankyou very much for your quick response Dr. HMP Naveen Kumar From: nodalofficer.[protected]@in.airtel.com To: [protected]@lgpi.co.in Date: 20/03/15 12:45 PM Subject: Re: REQUEST FOR HELP Dear Mr. Naveen Kumar, This is with reference to your email dated 20/03/2015 concern regarding Dongle SIM activation issue for your airtel mobile number [protected]. airtel regrets the inconvenience you are experiencing. On receipt of your email, as discussed over the phone ([protected]) we would like to inform that as per the update from executive (Mr. venkatesh ¿ [protected]) that the new SIM will be provided from our end by today 5.00pm. We will ensure that the same will not happen again in future. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that we may further follow up on the same and work towards resolving the issue. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working Hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), Working hours: 9:30 AM to 6:30 PM: Monday to Friday. Yours sincerely Sundaravadanam V bharti airtel limited ************************************************************************ From: [protected]@lgpi.co.in To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 20/03/2015 12:13:34 AM Subject: Request for help Dear sir, I have taken Airtel WIFI 3G DONGLE on 12th Mar'15 from one of the Airtel executive, Mr. Venkatesh (Mobile No.[protected]). So far it has NOT ACTIVATED. I called many times for activation, but so far not activated. on 18/03/15, I called customer care ([protected]) and they informed that it has been activated (SIM No. [protected]) but today morning i recd. call from him informing that it has been activated with some other sim card and he will handover me other SIM card. I have not recd. so far. I NEVER FACED SUCH A BAD EXPERIENCE WITH EARLIER SERVICE PROVIDERS LIKE RELIANCE AND TATA DOCOMO. Kindly request you to help me in this regard With Regards, Dr. HMP. Naveen Kumar Manager - Quality Innovation & Solutions Mobile: [protected] LG Polymers India Pvt Ltd R.R. Venkatapuram, Visakhapatnam - 530029 Tel :[protected]Direct),[protected] Ext:502 email: [protected]@lgpi.co.in