Bengaluru Metro Rail Corporation [BMRCL] Complaints & Reviews

People these days are insensitive to the DB (decibel) levels of conversations in most of the lines. They actually bring huge inconvenience to co-passengers and especially elders and sick people. We need a way to monitor and control these rude and indecent style of travelling. I have many times told the security near stations about this, but I know they can't do much about it. For some days repeated announcement and some sort of marshals to...

We have seen that the rain water from the overhead tracks are brought down to streets through the pipe and allowed to freely flow on the road. Shouldn't there be a system of rain water harvesting done ? rather than adding to the chaos of water clogging during rainy season !...

There comes no metro parking at whitefield metro station ( although its a destination station) in bengaluru and hence its difficult to use metro effectively although its opened. How come even metro got inaugurated and running without parking !! Please provide parking asap ....

Hello BMRLC team,

we are seeing that Kengeri Metro Station parking closes by 11:45 PM and consumers can't take their parked vehicle coming from last metro. What is the point of parking in metro parking station when parking maintaince team can't wait for the last metro. This is causing the pubilc more inconvience and because of this people has to shell out more money by taking a cab or Auto to reach home. Can you please look...

Myself Shruthi, with card no [protected], I have travelled from Trinity to K R Market on March 10 2023 at 4pm.After finishing my work I came back to K R Market around 6pm, but while swiping the card door didn’t open so I thought my balance is low and I went to recharge it, I gave Rs100 in cash and got it uploaded and I went to swipe again but door didn’t open, I enquired with the staff Divya she told “why didn’t you say earlier, you...

Konankunte cross metro parking is charging double triple from the commuters of metro training. After asking them they are telling lies that this is not the metro parking etc etc. However, in front of parking there is metro parking charges board, they are charging double triple. Please take action against these contractor and this is happening in all the metro station where metro parking facility is available....

Dear Sir / Madam,
I frequently commute to work using the metro service. Off late, I've noticed that Metro doesn't respect the timing. The train that was scheduled to arrive at 8:16 a.m. arrives at 8:20 a.m. I constantly missing my office attendance as a result of the process. The issue is being experienced by several of my coworkers who commute from Kengeri, RR Nagar and Bangalore University. We can understand if it happens one or...

Paid for ticket by Gpay, at sangolu Rayanna metro station on 16/ May at 745 PM, showed transaction confirmation to cashier. Despite this cashier insisted on seeing payment confirmation on her own phone and delayed issuig tokens, causing me to miss my train, when I was traveling with kids....

I was exiting from nayandhalli metro station
It was also the same station from where I entered
According to the rules "A passenger holding a valid ticket can exit from same station within 20 minutes and from other stations within 120 minutes. For overstaying in paid area of Namma Metro beyond these limits, penalty of Rs10 per hour is charged subject to a maximum of Rs50."
I was there for 25 mins and they were charging...

Respected madam/sir
I am a metro service user and i have used metro on 10 may 2023 from jayanagar, i gave cash rs 500 and asked the lady ( Ramya i beleive to be told by her colleagues, I'm not sure if it's the real name) to recharge for rs 150 .but she denied saying they won't recharge for 50 rs, you either have to recharge for 100 or 200 . 150 rs cannot be recharged .. so i had to recharge for 200

I checked with her...

Hi Team,

on 17th April 2023, I recharged in RV Road Metro station through a scanner machine which they use to scan and swipe the card.

Rs. 500 is deducted and not credited to my metro card ( [protected]) or returned to my bank account. waited till 25th April and went back with UTR No.[protected], bank people informed me that, the amount was successfully credited to the merchant.

Kindly review...

I regulalry travel to work my Metro and my return i take the train from Trinity Station. During peak hours, there is long line to frisk the Bags. Even thought the line is long many people just walk inside by breaking the line. This is very annoying as we all follow the line though the distance is more.

Can some action be taken prohibiting the people to break and que and enter....

I usually take the 8.07 train from attiguppe and reach office in time. However today the 8.07 train did not arrive at all despite featuring on the departure board. The 8.12 train also arrived at 8.15...

Hi Ramya from Bangalore.Today we travelled Bayappanahalli to Cubbon park.In return journey I tried to feed my baby inside the metro station.My baby age 16 months time is around 10 : 30 pm baby was very hungry but unfortunately metro staff said to me food is prohibited inside the station.she said that we will be fined if we feed the baby.May I know is it any rule is there??? Please clarify to us ....

I, Vanshika Pasari, has boarded metro train at J P Nagar for Majestic on 13.04.23 around 20:30 hours.

On the next Bhanshankari Station, there were 10 to 12 boys who entered the same compartment and started playing loud music on speaker.

When I asked them to slow down the volume of music, they increased the volume and in fact, one of the boy came and sat next to me.

Since the compartment was empty...

Instead appreciation to BMRCL. I am raising complaint against. As i was not happy about the time taken to reach the office from Kengeri to pattandur agrahara.
It almost took me 2hrs. Starting time at Kengeri is at 8:30 AM and the same hrs will take to return journey as well.

As i am aware the link between Byapanahalli to KR purnam is in WIP. Keeping that in mind i observed few cause of the delay.
Pre and Post...

I would like to mention that at metro as well as metro station wherever the instructions are written in HINDI they are covered. This is totally sign of hatred towards the language. It's my sincere request to remove all the stickers from the Hindi instructions....

On 8th April 2023 at 09:00 pm I was going to Yashwanthapur from Kenjeri metro station via majestic with my family members my husband, daughter and me.
I have strong beleive in lord Krishna because of which I carry young idol (laddu gopal) of Krishna along with me every time I travel. During security check I told the security team that you can check laddu gopal with hand and eyes and please don't put him in scanner however they didn't...

On 6th April, 2023 I recharged my metro card through whatsapp. By mistake I paid 100 2 times. But while topping up at metro station only 100 has been deposited to my metro card, totally 200 has been debited from my account. Kindly look into the issue. Hoping for the early reply.
Thanks...

Yesterday I recharged (Rs 500) my metrocard in quick top-up option via Google pay payment method. Amount got deducted and also got transaction successful mail but amount is not added in the metro card...