Blue Dart Express — not delivered and not cooperating to deliver in address

Address:

Bangalore, Karnataka, 560030

Dear Sir/Madam,

I had ordered one micromax lapbook from amazon during festive season for offer price Rs 7918 on 02-11-18. After receiving the laptop we observed that the laptop was not powering on. Technician from amazon came to our home 4 days after informing and inspected the laptop and confirmed it to be faulty.We were informed that the laptop would be replaced and officially informed amazon to replace the laptop.

Now amazon is informing replacement is not possible and can refund the amount

Since i had purchased at festival time, i had got offer and thus got it at lower prize. The same item if i buy know will cost 4000 rs more

If amazon would have not given this offer, i would have availed similiar product from some other e-tailor.

Pls help me get the replacement or product with similiar configuration as refund is a loss for me

Kindly help

Lovna