Blue Dart Express — order not delivered since 5 days

Address:	Panchkula, Haryana, 134113
Website:	www.bluedart.com

My order with awb no: [protected] was supposed to be delivered on 20th august 2018 at my home from bluedart express limited panchkula. I was tracking the order. There was no delivery on 20th and neither did i receive any call from the courier agent/company. Their website showed it as order kept at the courier office. I tried calling them but call did not pick up. After 100s of calls, call gets picked up on 23rd august and i was told order will be delivered at evening. But then again it didn't happen. Now it's 24th and i called them again and call got picked up on the 10th call. The rude lady ankita told me that my order will be delivered by evening after 4 pm. I asked her could i pick it up myself, she refused and said that order was with staff and i cannot pick it up on my own. When i said i shall complain of this misbehavior to blue dart higher authorities.. She told me go wherever i want to go... Challenged me to do a case on blue dart and said that your order won't be delivered. I'm shocked at such pathetic service and rude staff behaviour. What's the point of a courier service if they can't deliver orders and misbehave. I have no option but to go to a higher court.