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Craftsvilla.com

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Craftsvilla.com Complaints & Reviews

Craftsvilla.com - Craftsvilla is not a place to shop at all...

User
 Aar Ess on May 24, 2014
I ordered for a clock from your online store which reached me damaged. It was bound to happen as it was not bubble wrapped and care was not taken to ensure that it reaches me intact. When I write an email on what to do, no reply for more than 2 days. I had to call your customer care number to know what to do and a lady online tells me she will get back to me. She emails me next day saying courier the clock back. When I ask her who will bear the expense since it is not my fault to have received a damaged piece, she writes back after 1 days saying I would need to bear it as per their strange policy....
Complaint comments Read comments [2] Complaint category Online Shopping

Craftsvilla.com - NON DELIVERY OF ITEM AGAINST ONLINE SHOPPING

User
 archanacomputers@rediffmail.com on Oct 9, 2012
The Following items were booked against online shopping from craftsvilla.com. Company has failed to deliver the goods with in stipulated time frame. No reply has been given by company against my feedback/mails on company web site. The express courrier company referred also not responded against my mail. This seems to be a fake company or so. Troubling a customer through online shopping needs to be corrective action taken against company. In case no response received within next 10 days, I shall not be blamed to spoil the name of Craftsvilla.com and its partner Rajasthani Sarees as well as express...
Complaint comments Read comments [1] Complaint category Online Shopping

Craftsvilla.com - My order has not been shipped

User
 Swathi2290 on Jul 16, 2014
Hi- I am a regular online buyer and have never faced this situation with any sites. i ordered an earing worth 839 on 11th on july and all that i receive till today was just a shipment ID:100116407 on 11th after that i havent heard back at all.there is no means on tracking my order or any updates from the team. their customer care num is switched off and i ve mailed with a no reply. This is very bad!...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - wrong product

User
 ramya.br on Mar 15, 2013
Hi,
I ordered via Crafts villa - website craftsvilla.com and made the payment for an bedspread which was Rs.399 on line on the same day. I also received the confirmation email from them that they have shipped on 22nd February 2012. Modern Exotic Comfortable 100% Cotton Double Bed Sheet Set SKU - MVARI97600983120

When i received the product, i got to see what i had ordered and received looks totally different.

initial mails they asked to me to couriet it back to them and they will send the correct one and then they denied and said they have sent the right product...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Craftsvilla.com - Online Shop: Non delivery of goods

User
 nilimaa on Aug 29, 2012
This is regarding the shipment for the order 100022563 to an Indian company named 'Craftsvilla' situated and registered office at Mumbai, India. We have had issues from the onset when the order was placed with the delay in the processing of the order. Now due to a serious lapse of responsibility from the people handling the courier ( DTDC and FedEx) we have now lost the package. According to DTDC and FedEx a signature was not required when the delivery was done and hence the package was just dropped at the door when we were out on that day . And due to this the package was stolen the same...
Complaint comments Read comments Complaint category Kids & Baby

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