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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints(5318)

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N
niralmt
Jan 16, 2026
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I'm complaining about my pan application

Sir,

I had applied for PAN using online facility on[protected], Acknowledgment Number : N-[protected] [protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC...
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R
Rushikesh Balkushna Ghatge
Dec 13, 2025
Dec 17, 2025
This thread was updated on Dec 17, 2025
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We have not yet received the supporting documents with respect to your PAN application. Kindly submit the requisite documents to P

Address: Pune Maharashtra India

Sir,

I had applied for PAN using online facility on 20/11/2025, Acknowledgment Number : N-[protected] and I have digitally signed my application using e Sign, I have uploaded my Aadhaar document as proof..

On completion I received this message,

"Thank you for using online facility for PAN application.

If you have digitally signed your application using eSign/eKYC then there is...
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I
indranil dhar
from Pune, Maharashtra
Aug 22, 2025
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PAN database issue

Dear Sir/Madam,

With reference to my PAN CARD number AGWPD1223G,
I encountered the below error when I login to download pan

PAN (AG******3G) entered by you is not in proper status in Income Tax Department Database. Please write to us at utiitsl.[protected]@utiitsl.com with color copy of PAN Card along with copy of Aadhaar to look into the matter. [ Verified on :[protected]:26:58 ]

Looking forward...
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G
gaurav dhargalkar
Aug 8, 2025
Aug 11, 2025
This thread was updated on Aug 11, 2025
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Pending IPin Reset Request

My PRAN number is[protected], when i am trying to reset password it is giving me following error:
Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN....
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K
Kirti Avinash Rangapure
from bengaluru, Karnataka
Jul 26, 2025
Jul 29, 2025
This thread was updated on Jul 29, 2025
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E-Kyc PAN Update

Hi,

I am trying to update Name and address in PAN using e-Kyc filled all the details and generated token number "[protected]".

In final step of Adhar OTP update the response was "Your Request cannot be Processed.Please try after some time"

I have tried multiple times, Its the same response.

Thanks,...
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K
Krupanand04
Jul 2, 2025
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PAN application not processed even after 15+ days

I had applied for a new PAN card (Application no: [protected]) more than 15 days ago, but the application is still not processed. The status shows: "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application."

There is no further update or resolution. I have not received the PAN, and the delay is causing inconvenience for important financial...
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S
Shabad Heer
Jun 26, 2025
Jun 27, 2025
This thread was updated on Jun 27, 2025
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Application status not shown

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But...
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P
Pankajkumar1984
from Hazaribagh, Jharkhand
Jun 17, 2025
Jun 18, 2025
This thread was updated on Jun 18, 2025
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Not able to log in into NSDL app or site using my PRAN

I am not able to log in NSDL site or NSDL app using my PRAN number

"[protected]" and getting the error as invalid PRAN number but every month i get the text message on my mobile as XX amount is deposited into the PRAN account.

Please help me on this and fix it as i am not able to log in and track the amount.

Thanks,
Pankaj...
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A
ayan11111
from Silchar, Assam
Jun 10, 2025
Jun 10, 2025
This thread was updated on Jun 10, 2025
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For track record of my pan card

Since the application is digitally signed using eSign/eKYC on 10/06/2025 but when i start to see for the status of my pan card with my appointment number N- [protected]. It shows no record is found so please kindly look into this and solve this....
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U
user_n123ame
Jun 7, 2025
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Form rejection and reapply

Words like Shri, Late, Dr, Ms, Mr, Mrs, M/s, Kumari, Smt., Alias etc are not allowed.
Re-apply with correct details using online facility at https://tin.tin.nsdl.com/pan/index.html I don't want to repay just for one prefix can you pls fix it. Just for one word why the whole form got rejected.
I am also not aware the (not allowed words) and pan form also not warn me during filling this word.
Just remove the prefix...
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S
Shailjactiwari
from Mumbai, Maharashtra
Apr 11, 2025
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Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when I checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    A
    Anuja Anant Kaudinya
    Mar 15, 2025
    Mar 17, 2025
    This thread was updated on Mar 17, 2025
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    My NPS has got dormant and unable to use it. It is showing PRAN not found in NSDL/NPS site. Where can I find the process and NPS office to re-activate my NPS account?

    PRAN Number :[protected]

    Subscriber name: Anuja Kaundinya

    City : Kalyan ( Maharashtra)
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Hi! You can log your grievance here: https://npscra.nsdl.co.in/Log-your-grievance.php
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      jatin.rajput
      from Rudrapur, Uttar Pradesh
      Mar 8, 2025
      Mar 13, 2025
      This thread was updated on Mar 13, 2025
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      Resolved

      Payment made but cancelled and refund not initiated

      Address: D1d2 1/1/2 Adarsh colony Rudrapur
      Website: tin.tin.nsdl.com

      I have applied for PAN online and made a payment of rs.106.9
      through UPI but my transaction got cancelled from BILLDESK but money was debited from account they have not initiated the refund payment.
      transaction No. T2503080130221338250385...
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      J
      Joti00007
      from Kolkata, West Bengal
      Jan 24, 2025
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      Sir/madam,

      I have applied for gender correction of pan card on 23 january 2025 through e-sign/e-kyc mode. I have got my acknowledgement number N- [protected] .On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      MANISHA BARAL.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        M
        Meena31
        Jan 10, 2025
        Jan 13, 2025
        This thread was updated on Jan 13, 2025
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        While making payments during NPS registration the page got refreshed and when i try to retry it says
        "The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

        ACK NO:11161211
        ACK Date: 07/01/2025
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Hi, we're currently looking into your concern and will update you on the status via your registered email address in the NPS database. Thanks for reaching out! #BuildingForBillions
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          A
          Ayush_Singh_05
          Dec 14, 2024
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          Dear NSDL Team,

          I hope this message finds you well. I am writing to request the immediate approval of my Correction PAN card application. I have completed all the necessary steps, and my application is still pending approval.

          I kindly ask for your urgent attention to this matter and request that my PAN card Correction be approved at the earliest.

          Here are the details of my application:

          Acknowledgement Number: [protected]
          Full Name: Ayush Kr. Singh
          Email ID: [protected]@gmail.com

          I appreciate your prompt action and look forward to receiving my PAN card soon.

          Thank you for your time and assistance.

          Sincerely,
          AYUSH KR. SINGH
          [protected]@gmail.com
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            G
            GaneshG7
            from Bhimavaram, Andhra Pradesh
            Nov 21, 2024
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            Date[protected]
            token number [protected]

            We are unable to proceed with your online PAN application due to following reason: Mismatch in any one or more of the following fields as per PAN application with the details available in UIDAI database. Name/ Gender/ Date of Birth/ Name as per Aadhaar. Kindly visit designated TIN-FC /PAN Centre and submit your PAN application using Biometric (fingerprint) facility. Your Online PAN application fee will be refunded within seven working days. The List of designated TIN-FC /PAN Centre is available at url https://www.tin-nsdl.com/tin-pan-center.html

            please i want to resolve my querry
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              K
              KIRASS
              Oct 8, 2024
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              My acknowledge no [protected] which i did for ekyc esign can't be track and i can't know the status . What should i do
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                N
                NaveennBonda
                from Vijayawada, Andhra Pradesh
                Sep 30, 2024
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                Resolved

                Online Pan Card Application fee refund

                I used nsdl website to create a new pan card.Temporary token is [protected]. I used physically document submitted option for his aadhar verification. I have paid an amount of Rs.106.90 Using my phonepe. My balance was deducted from the bank but aadhar athuentication is not proceed.It shows on the screen we are unable to proceed with your online pan application due to following reason: mismatch in any one or more of the following fields as...
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                A
                Amit_9669
                from HOWRAH, West Bengal
                Aug 14, 2024
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                Pan change application no. 881130258492691 rejected due to prefix

                Change in pan application rejected and asked to re-apply due to prefix in name of father as "late". I had called for the same on[protected] and asked them to please remove the prefix and make my pan card and don't complicate the simple things. But they are saying that i will had to re-apply and will have to pay the application money again.
                So please either refund the application money or its better to process the...
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