Rose N Cakes Complaints & Reviews

We placed cake order which was denied they gave credit voucher and when we tried to place order the voucher won't work.
And when we called their number the lady is so rude and said that they ate money and hence won't be given back and now not answering calls...

After placing order the credit voucher code isn't working and they now deny to refund the amount and the lady who attends the call says we ate the money and hence won't be returned...

I ordered rakhi and chocolate. They conformed it will reach by next day. There is no option to track the order neither can i cancel it. After following up via call on the number which is mentioned in the site, the girl misbehaved, and still was telling that my order will be delivered on time. But it did not. On calling her the next day, she misbehaved like anything and not ready to listen our concern and not ready to refund our amount....

Worst services . After confirming the pin code they rejected to deliver when we ask for the money back they are not paying back
. Don’t answer calls nor emails . It’s been 4 days trying to reach and they are not responding...

I have placed an order for a time slot and a date but no delivery has been made yet...and no one is replying to the calls......

I had already paid for the product through there website and then received mail stating that extra delivery charges are required. I don't think it is ethical to do so after paying the amount for the services. after denying to pay the extra charges they are imposing cancellation charges on the product....

Https://rosencakes.com/
This is completely fraud website and such kind of site to be blocked from the search engine.

I am not sure where to place this, if anyone aware, kindly respond....

I have ordered a cake for delivering in Dresden Germany and paid all the charges. The came back saying that the address provided was incomplete while I have given absolutely correct address. Later I came to know that similar issues happened with other customers as well/...

Its very disappointing that i need to write this email as such scary experience i got recently with your cake shop named "rose n cake" as i have placed order as below to be delivered on 15/05/2020

1st on 11/05/2020 with order no. 14639

2nd on 13/05/2020 with order no. 14666

As well the above both the orders was placed getting prior confirmation from your customer care representative ms sameera...

I accidentally placed an order which wasn't international. So due to that, they had to cancel my order. But they aren't willing to give me a refund to my bank card. Instead of that, they are giving me a credit voucher but I told them that I want a refund. Then they have started ignoring my emails....

I have made an order for flowers and chocolates. Talk to the customer person and via chat and they promised me about the delivery. Just one day before they informed no flowers available. They charged additional amount for delivery. Once all payment was done no response. They are not replying via email, chat and not picking the calls. The order was for today and no response yet.

The order id is 14753. The order was made on 6th...

I cancelled my order when I got a mail that they cant deliver to the given pincode and responded that money will be refunded back within 4-5 working days .
After 7 working days when I called to the customer care, the executive is responding very rudely over phone and shouted and disconnected call without listening properly...

We booked cake on 8 april, 2020 to deliver on 17th april, 2020, before booking we ensure delivery date and address on phone. We also confirm it once again on 16th april at 11.00 am.in the evening we got mail that order has been cancelled. You people could not even take the efforts to call customer and told. From that day you people didn't pick up our call also. Inr 1, 899/- is not a small amount which you supposed to refund within 8 days...

They acknowledged for the same day delivery. I paid the amount. No response. See the chat response. Could you please update the status of id[protected]
Call me [protected] or [protected]
I have asked for the same day delivery
Sameerano exceutive right now
Cant call
Lakshmi. Rname: lakshmi
Sameera left the chat
Sameera joined the chat
Lakshmi. Rupdate the status of my order atleast
Chat...

I have ordered birthday cake, bamboo plant and chocolates for delivery on 09.04.2020 to doha and the company accepted payment for the same.
But a different cake was delivered on 13th april that too after taking hundred follow ups and the bamboo plant didn't get delivered at all. I have paid more than 6000 for this purchase but the company don't even respond to phone calls and emails....

I was looking for a delivery service in kerala during feb 1st week and i found rose n cakes to deliver cake for my parents bdays while i am not available india. Through their website i placed my order even before that i did chat with them and they promised the delivery by taking my pin code also. They charged 500 inr extra per order just for delivery also, total 1000 inr + cake charges. They didn't do both delivery and they didn't return...

I had ordered flowers worth rs999 on 14feb. At the time of placing the order i was promised the delivery between 12pm to 3pm.

The flowers were not delivered.

I was trying to call customer service since the moment i placed the order but nobody responded. Screenshots attached herewith for your reference.

Now when i sent them an email asking for a refund they called me saying delivery was attempted...

The ordered cake was chocolate 1/2 kg ice cake but the delivery is very low grade pink cake with 250 gm on 23rd nov 2019 by 5.15 pm. I had paid 850/- rupees for the chocolate cake with 250 rupees delivery charges. Even there was no message on the cake too. After complain to rose n cake the delivery person taken back the cake by 6 pm. The delivery person refused to redelivery the ordered cake on same day. I had given all the updates to the...

This site is completely fraud. They ask for payment first by showing some images of cakes and after payment has been done they asked for delivery charges and in that situation if you cancel order you will only get coupon of site. I paid delivery charges cz product chosen from my side was black and white specially. I called several times but that # lady never pick call and never give you call back. They deny to deliver product on my delivery...

Rose n cakes company is fraud. Please do not purchase anything from here. The lady who is handling this service is absolutely crazy.
This is her number [protected]/[protected]. Moreover, i had asked for 6 30 to 9 am slot for my flowers to be delivered. When i called her she was so rude and ignored my calls several times. When finally i got her online, she was yelling at me and threatening me. Finally she gave the number to her...

Order number: 12067
Delivery date: 2019/02/14
Delivery Time: 9am to 12pm
Product Code: FLP6
Payment ID:[protected]
Amount Paid: 950 INR

Product not delivered in the promised time nor responding to multiple calls, messages and mails sent. This will be my first and last order placed. Kindly requesting for a full refund ASAP.

Happy Valentine's Day Roses and Cakes!!! Keep up the...

I placed the order for cake and flowers through rose n cake and what they delivered is just cake. I paid extra rs for delivery and what they delivered is a wrong product. There was just cake and no flowers. My money went for a toss. They aren't attending to my calls and mails and blocked my no. Look into this asap. I need a refund of the money.

Also the quality of the cake delivered is not good. I looked like a fool and the...

Order ID: #10703
Ordered on 09/09/2018,
Also paid 250 extra for delivery Order ID: #10705

Because of previous experience, while placing the order, had a chat with customer support"Sofia".
She confirmed that the order will reach between 9-12 in the morning.
(Last time I got a different cake which I had ordered and in the evening instead of morning ORDER ID: #10089).

This time the...

THESE PEOPLE ARE THIEVES PLZ NEVER ORDER ANYTHING FROM HERE.
i ordered my 1 kg chocolate cake in advance on 28th aug 2018, to be delivered on 3rd sept 2018. NO delivery was received or even arrived at the given address and the company claimed that order was delivered and denied for any further information or help. The people were very rude and mean and unprofessional. after hours of requests and calls filing complaints on the mails...

[this is not a competition review, i am a individual who faced issue with the order, you can contact me for details ]
Ordered cake, roses, chocolates and teddy online, specifically paid extra charges for mid night delivery. The cake got delivered at 6:00 pm which was 6 hours before time. The mood and excitement got spoiled. The teddy was different color, the flowers were different color, chocolates were less quantity.
They...

They did not deliver the cake and roses they were supposed to, lied about it. They say they have delivered, however, at my university, i checked all the gates, and all the guards refuse to have received it at all. They say they had delivered it at the front gate of the university, to some guy named dev. However, the guy dev does not exist, according to the head of the guards at our uni and even if he had, they would've made the delivery guy...

Rose n cakes they r not refunding my money i tried to contact they are blocked my mobile number and admin id.

Payumoney

Dear tholi
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: rose n cakes order amount: rs 799.00
Payment id:[protected]
Merchant order id: 6198
Payment summary amount
Credit card rs 799.0
Amount...

Respected sir/madam
gratings of the day from evelyn lopes

dear sir with a great pain and highly disappointed mind i would like to inform you about rose n cakes website .Dear sir on 1st march my son 1st b'day was there .On 28 feb 2017 i ordered a online cake on www.Rosencakes.Com
dear sir before i could place a order i did a online chat on their website with madam sofi
according to her instruction hammering...

I ordered a combo in Februray and my amt was deducted twice.

Your customer representative Ms. sofia helped me to order it and she provide a direct payment link through which i ordered.
When first i made the payment is shows failure n she asked me to do the payment again.
I got transaction deduction twice so confirmed her whether its deducted twice.So she informed that its once only. They received the payment...