Airtel Complaints & Reviews

I am writing this with high level of frustration and disappointment caused while applied for Airtel Wired Broadband connection. I would say it is probably the worst service that any ISP can provide to a consumer. Lot of communication gap and false promises from their end really tested my patience.

I applied for Airtel broadband connection through Mr. Ramesh on 25th Jan 2013 and submitted copy of ID proof, address proof and photo. I also paid Rs.1,100/-(Plan charge 1050+Notary sign charge 50) through Cheque. He said someone from the technical team will be contacting me within 3 to 4 working days. Waited till 04th Feb 2013 and there is no response from ISP's end. I call the customer care and registered the complaint with Ref no. 28251790. On 08th Feb 2013, I got a call from Airtel representative saying that broadband connection is not feasible and the amount paid will returned back through cheque within 21 working days. However, Airtel applied for cheque clearance on 09th Feb 2013 which was one day after informing me about technical problem with connection (don’t understand why????). I got pissed off and called them again on 11 Feb 2013. Other call centre representative's answer was that currently connection not possible but will provide me update in next one week (by 18 Feb 2013) . In between I tried to call the sales representative (Mr. Vassu and Mr. Ramesh) but no breakthrough.

Kindly do the needful and look into the matter.


Application No. 12534667

Assigned Airtel No.

Complain Reference No. 23385282

Location:- 6th Cross, KM Layout, Tavarekere, Bangalore

Cheque details:

09 Feb 2013 Chq Paid-MICR CTS-BA-BHARTI AIRTEL LTD [protected] 1,050.00 11,099.44

sir,
i have call from unknown person last night,that mobile number is ([protected])
i want to know him,
please send me his details

@Digital tv,

I had purchased HD+ online from airtel website (transaction ref no :[protected].

Customer id : [protected] (Transid 545220) .

the digital was installed on saturday 9th feb 2013, 12:30 PM. But it is not activated yet. Error code 6 is displayed.
I tried to call customer care but no one bothered to get this solved . I was told that it will be activated in 45mins but it has more than 24hours yet it is not activated.

Either cancel digital tv connection and refund the 2290/- INR. or activate the connection with immediate effect.

I am very annoyed with the answers i was getting from customer care because customer care and sales team both were playing Ball game without bothering customer sentiments ,

Regards
Nagesh

DEAR SIR,

I TRIED TO RECHARGE MY Airtel NUMBER [protected] ACCOUNT BY RS.200. AMOUNT HAS BEEN DEDUCTED FROM MY SBI ACCOUNT BUT NO

RECHAGE WAS DONE THE DETAIL OF MY SBI TRANSACTION IS THAT TRANSFER TO INB TIMES OF MONEY LIMITED.

Date : 08 FEB 2013

Ref no. MSBI[protected]IGG0484754 TRANSFER TO [protected] BILLDESK TRANSACTION A

i have put net connection card INR17 rs. one day only net connection is working..
customer card not help ..
my mob no [protected]

My airtel landline number is[protected]. I am using 4Mbps plan of Airtel Broadband. My billing cycle starts from the 27th of every month. I get 80 GB at 4Mbps and after this limit I get 256Kbps speed. On 24th Jan , I checked my remaining usage and it was around 11GB and on 25th at 4:00 PM speed was decreased to 256Kbps automatically. Airtel.in portal was not displaying the remaining GB and I thought I had consumed all of my free GB(80 GB) and I clicked on Smart bytes option of 20GB more. That costed me Rs 799. I restarted my router and the speed was still the same (256kbps). Then I refreshed my online account. Now it showed 36GB so I called Airtel customer care immediately and informed them about what happened. Initially they said that they can not issue refund for Value added Services. After few minutes they transferred my call to their supervisor . Supervisor repeated the same story that they can not issue refund for smart bytes. I keep insisting that it was a mistake. I explained her many times why did I purchase the additional GB. I told her that I cant use 36GB in 36 hours. and I dont want additional GB. Then that lady transferred my call to Tier 3 . Anuj was the name of the person and he told me that he cant do anything since the bill has not been generated yet , so he gave me a reference number which is [protected] . According to him , I had to call to Customer care executive once the bill gets generated. I was out of town and returned on 9th of Feb. I did call to Customer care executive and gve my reference number. He offered me a discount of only 250 Rs. I asked for nodal officer number then he asked me to wait for few minutes. He asked me if I want to talk with his senior and I said Yes. After a couple of minutes his senior came and said it is not possible to provide refund for smart bytes.

Now questions arises
1. Why don't your website ask for card information when customer tries to purchase smart bytes for first time ?
2. Why did your tier 3 person give me reference number and asked me to call back once the bill gets generated.
3. Why your executives are not allowed to give number of nodal officer?

My account details are given below
Phone number :[protected]
Mobile : [protected]
email : er.[protected]@gmail.com

On 9 Feb 2013, I received a sms from Airtel informing me about my Special Offer. Following is the complete detail of the sms:
From: AP-650001
Text: "Get Unlimited Internet data pack for 30 days through a recharge of Rs.98. OFFER VALID FOR 3 DAYS."

The message was written in Hindi Font. I confirmed about this offer by calling Airtel Customer Care and they agreed that the information provided is -genuine.

On the next day, that is, 10th Feb 2013, I recharged my airtel mobile with Rs.98 as per their instruction. But when I check my Balance it was only 1GB, which is a usual amount and not any special offer.

I called Customer Care. On first talk, they refused by saying that no such sms was sent to me. But after some argument, they transferred my call to some senior supervisor, who finally agreed that I've got such sms. But he also added that, since they don't have any such offer "currently" available, they won't be able to activate it on my Number.

what the [censored] do they mean by saying that, no such offer is "Currently" available.

If they don't have such offers available, then why do they send sms to their customers.

I'm going to take this matter to higher authorities. I don't care about mere 98 rupees. But the matter is about how they fool their customers and even after that, they talk so rudely to their customers.

Respecte:d sir,
I have bought 25rs gprs card with 200 mb data plan yesterday . When I was trying to scratch it I almost damaged the 16 digit pin number accidentally . Kindly send me the pin as quick as possible.
Serial number of the card:[protected].
16 dig pin:****************
Mob no:[protected]

Dear Team,
Complaint No:1-
I recharged my mobile number [protected] on 8th February night where I got Rs.86 as balance after that I got it recharged with net pack of 98 (for 21 days). After the recharge I started to use the internet. I was surprised to see the balance was getting deducted from my main account. So i called the customer care executive where I was informed that the net pack will be activated in 1 hour maximum (which is nowhere written on the coupon). So after getting the information I checked my balance which came to Rs.48 from Rs.86 (without making a single phone call). Then today morning i.e on 9th of February I again started to use the internet (as per the executive, the pack must have been activated), and I was shocked to see that again the balance was deducted from my main account. I called to the customer care executive again where I was again informed that I will receive a confirmation message from airtel for the activation of service(which again is nowhere written on the coupon). I asked for the balance refund which was denied. There was some guy Amit from Airtel side. So now without making a single call my balance comes to Rs.13 from Rs.86.

Complaint No:2-
In the morning i.e on 9th of February I tried to call one of my friend where I got an automated voice message that my balance is low kindly recharge it and my phone got disconnected. I tried to make call 4-5 times but on each and every attempt i was getting the same message and phone was getting disconnected. I again tried to call Customer care where again my attempt to make any voice call failed. So even though I have Rs.13 as balance I am unable to make call.

It's so irritating to have a service like this from a company who claims to be the top in the segment. Seems airtel has made its motto "Jo Tera Hai Woh Mera Hai"....

Kindly Help.

sir....
My mobile number is [protected]...user name is PK.KARTHICK but airtel distributer toled other name..
so change my real name immediately......

my name is vikram choudhary and my cell is stolen on 10.02.2013 and i want my sim to be close as soon as possible

My Airtel No is [protected]

thnks

vikram choudhary

Hi Airtel Team,

I did an online booking for airtel broadband connection, and got confirmation that our representative will contact you within 48 hrs to fix up an appointment for collecting and verification of necessary documents.I tried to call Airtel representatives may time to get a Airtell broadband connection who was coming for inspection and told me he will be came back to collect the documents but he never came back and when I said I will launch the complaint against you he told me you are free to do any thing.

Kindly do needful to solve the matter or let me know if Airtel doesn’t want to distribute broadband connection.

CAF No - ONNOIDA00263365
Transaction ID[protected]
Transaction Date & Time [protected]:03:11.45131
Amount - 49

Regards
Manish Srivastava
Flat No 123A/D4
Sector-82 ,
Noida -201304 UP

Dear Team,

Even after clearing the bills and closing the mobile connection my wife has been sent a bill for Rs [protected], I don''t understand why should we be paying a bill for the service which we don t use the number was closed almost a year ago

Dear Sir/Madam,

Name: FINAL REMAINDER FOR YOUR AIRTEL MOBILE NO :-[protected]

Airtel Mobile No: Karnavan S

Account No: [protected]


Regarding non payment of bills towards the above said account for a net outstanding of Rs.[protected] which is not paid from past few months. This is to inform you that payment needs to be made on or before 15/02/13, to avoid further legal proceeding.

If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from Lok-Adalat.

For further clarification, Please feel free to contact 1666

Please do not reply on this e-mail, for further communication mark a mail to collections.[protected]@gmail.com

Please ignore this mail if the payment is made.

Regards
Bharti Airtel Ltd

my airtel no. [protected] my is okesh sharma. unnecessary balace deduction from my account i am alling customer care but they are not picking up phone from 1 week so please help me out from this situation my email address is [protected]@ymail.com

Resp. Sir
Myself Bhagatsingh. & my mobile no is. [protected] which is a corporate postpaid no. From Airtel I am using since last eight to nine months. It happens many times that I have got exceptional bills from Airtel. Before also but I had not complaint before bcz. The executives assures me that this will not going to happen again but this time not only I have got a very huge bill amount but also their executive told me to arrange a call back within 2 hours and one of them had disconnected my call also. So sir I would requestto take some right decisions against it...

My main concerns are:-
1. I am having a data plan of rs. 149 monthly unlimited but after that Airtel bill is showing rs. 1100 something for data connectivity. So how is it possible. Sir.
2. Acc. To Airtel bill I am having rs. 750 previous balance but I had deposited rs 800 on 4th of dec. Last month.So how is possible?

3.I am using corporate community plan @ 199 monthly + 149 for data. So hows is possible that my billi is going on aprox. rs. 2000 .

Sir I am a normal person or employee. I am unable to afford such kind of exceptions. Or fake bills. So you are are requested to help me otherwise Ill take some legel. Action against it...

Thanks and regards

Bhagatsingh

[protected]

I am a customer of digital tv airtel.my digital tv id-[protected].I got tranfser posting from Kolkata to Tarakeswar(Hooghly district west bengal).I
di-istall dth on[protected].After tranfer i contacted customer care for re-installation at my new residence at tarakeswar.But to negligency,irresposible,poor service i still waiting for re-installation.I called many times to c ustomer care but they just told your problem will be solved sortly &given false promise.
I am aregular customer of dth from 3 years.I get frustrated,depressed & feel cheated by airtel services.
Very very very bad experince .How poor dth service provider is this.

For this reason i giving complaint & strict severe criticism against airtel services.
I just want to aware you about the bad services given by airtel .How airtel cheated customer.

I am requesting to please take strict action againt it & stop activity of dth by airtel.

I sue a fine of rs.5000 for my harassment by airtel

Pllease acknowledge it at your end.


With regards,

airtel digital tv id-[protected].

Abhay kr singh
[protected].

I HAVE COMPLAINTS REGARDING THE AUTO RENEWAL PACK WHICH HAS BEEN ACTIVATED IN MY ACCOUNT. I CALLED THE CUSTOMER CARE FOR DEACTIVATION. THEY HAVE DEACTIVATED THE OFFER, BUT STILL THE PACK IS ACTIVATED ON MY ACCOUNT. AND ALSO THEY HAVE BEHAVED VERY BADLY . THEY CANCELLED THE CALL BEFORE DEALING WITH THE COMPLAINT. DID THE SAME 2-3 TIMES, OTHER THAN LISTENING TO THE COMPLAINTS AND TAKING THE NECESSARY ACTIONS.

My 3G AIRTEL POST PAID BROAD BAND connection No. [protected]

First bill from dec last week 2012 to 31.01.2013 not yet received . please inform me the payable due amount or send me

a copy of the outstanding bill to my following e mail address immediately

[protected]@gmail.com

G MURALI
[protected]

Hello! I am Parvathi Gabriel and I am an AIRTEL Mobile Postpaid Subscriber ([protected]) for the last 5 years atleast.

About a year ago I shifted my place of residence to 3rd Main Road, Gandhi Nagar, Adyar, Chennai - 600020, Tamil Nadu. Since then I have been experiencing frequent signal dropping or at times no signal on my AIRTEL Mobile Phone. As a result i either do not get incoming phone calls / sms or my mobile phone calls get frequently cut requiring me to dial multiple times. Apart from the inconvenience this inflates my Mobile Phone Bill considerably every month.

Since Jan 2012 I have made atleast 3-4 complaints to AIRTEL in this regard. Each and every time they have recorded a complaint and closed the same after a few days on their own with an sms to me saying your complaint has been successfully closed. The problem persists till date.

Looking forward to an early resolution of this vexed problem. PLEASE HELP!

Thank you & regards

Parvathi Gabriel

My airtel no is [protected] activated with video vogue_5 and a sum of rs5 charged every day. I want to deactivate my video vogue_5 subscription. Hope airtel will do this at the earliest.