[Resolved] Aircel — Refund for failed Recharge | |||
Copy of reply from Customer care _____________________________ From: Karnataka - Care (E) [mailto:care.[protected]@aircel.co.in] Sent: Friday, July 19, 2013 11:33 AM To: Suresh Kumar Subject: RE: Pocket internet recharge issue. Dear Mr. Suresh Kumar, Thank you for writing to AIRCEL. This is in reference to your e-mail dated 17/7/2013 regarding online recharge. We regret for the inconvenience caused to you. We would like to inform you that.We have verified your account details and found that the online recharge done by you on 15/7/2013 for Rs. 198/- was not successful. We would like to inform you that, the amount which is debited from your account will be credited to your bank account within 7 working days. It is our privilege to have you as our valued customer Thanking and assuring you of our best services. Regards, Customer Service Aircel ______________________________________________________________________________ Message received after recharge given below Transaction Status Success AIRCEL Transaction ID KA[protected] Transaction Date & Time 15-Jul-2013 11:48:03 Mobile Number [protected] Amount (Rs) 198.00 ______________________________________________________________________________ Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Aircel — Refund
Dear Sir,I Vishal Lilani was having an Aircel Card till July 2010. I cancelled the same in the month of July 2010 but the company has billed me for the month of Aug, Sept, Oct 2010 to my ICICI Credit Card for which they have not still issued me a refund cheque.
Regards
Vishal Lilani
+[protected]
Aircel — recharge successful
Tr. No: Date: Terminal ID:[protected] 09/02/2011 13:01:34 02482
Recharge Amount (Rs.) : 100.00
***Have A Nice Day***
Mobile No Recharge
Recharge — refund
Order Number : 2877888Registered User : [protected]
Mobile Operator : Tata Indicom
Mobile Number : [protected]
Recharge Amount : 350.0
Payment Mode : Credit Card (BANK OF INDIA | 526495)
Transaction Date: 23-Jul-2011 02:14:21 PM IST
refand to bank
Aircel — Failure to recharge
I am filing this complaint on behalf of my mother who hold postpaid connection no [protected]I, on her behalf paid one of your re-seller Mr. Amal Kr. Mondal ( Kolkata 700096) a sum of Rs.110 only for re-charging the above connection on 29 Aug 2011 at around 7 PM.
He sent the instruction in front of me through his cell.
I happened to check my mother’s account only on 1 Sep 2011, and found that the recharged never took place.
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Dear Suresh,
Checked the details and found that online recharge was not successful for Rs.198/- on 15/7/2013.
Tried reaching the customer to inform him to provide scan copy of his bank details for further assistance but it’s continuously ringing no response.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Checked the details and found that online recharge was not successful for Rs.198/- on 15/7/2013.
Tried reaching the customer to inform him to provide scan copy of his bank details for further assistance but it’s continuously ringing no response.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
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I called many time to customer care but all in vain. now I need my refund from which aircel cut for this LKD service.
I talked to Chetana, Abdual, Neha, Surender, Gautom and few more. My experince was really worst with all no body listen at all.
Please check with all call records/reqs and refund my amount which u charge for this service.