Airtel — Fraud Services by airtel

Address:

Vellore, Tamil Nadu

Dear Sir, I have applied for MNP from Airtel to Vodafone by sending Port followed by mobile number and got unique porting id i.e AT987824 dated 22 Mar 11 with expiry date of 06 Apr 11. I submitted the required documents on the same day. After 2-3 days i got a computer recorded message from Airtel offering some of the exciting offer to withdraw my request. As i already fed up from the services provided by airtel in this circle. without listening a complete line of recorded message, i rejected the call as i wanted to up hold my request for MNP. On 29 Mar 11 i received an sms from Vodafone saying that "your porting request AT987824 has been rejected by your current operator due to there are subsisting contractual obligation from the subscriber agreement. Pls contact your current operator for further details". Within another an hour i called to the Airtel customer care for asking the reason for rejecting my MNP request. From customer care side somebody ( i did not recognised his name) told that my request has been rejected because i have accepted some of their offer to withdraw my request. Whereas i have already mentioned that i have rejected their computer recirded call giving some offer. on that issue i spoke to customer care executive and asked him to transfer my call to the upper executive. He simply told that i am transferring call. But after few seconds he disconnected the call at his own. After that i called again and spoke to Customer care executive again. This time i recognised his name. It was Mr. Lakshami Narayan. I told him the full issue and again he said same thing that you have accepted some of our offer that is whu your request has been rejected. He was not at all agreed to accept mistake from Airtel side.Then i asked him to transfer call to your apper executive. Thank gos this time he really transfered call. Now the Team Leader Abhishek Was there on other side. He also tried to convince me that i have accepted some of their offer. So surprising i have accepted their offer and i myself is not aware. I simply told him that i am not interested in any of your offer ans as well any of the services. And i asked him what is the solution because i have not accepted your offer. he said sir put up fresh MNP request, there is no other solution.We can not consider your this request. That time i simply told that i am going to put up Complaint in consumer forum. After few minutes i received call on my mobile from Ms Shanthi from mobile number [protected]. she said Sir Sorry for inconvenience and asked me the reason for change. I told her that i am not happy with your services. she told Sir please dont file any consumer complaint, we will consider your request and release the Network. I asked her again that i hope you are going to release the network on my same request. That time she told yes sir.Since that day already 14 days have passed and there is no response from their side. And now i am not able to contact customer care also, because they have amended their system in such a way that there is no provision in computer recorded call to speak to customer care executive. Due to this only last option left to me is going to consumer court. I will wait for the head office to take necessary action till 14 Apr 11. After that there is no other option left with me except going to consumer court.