Airtel — Deduction for services that I've not subscribed

AirTel — Amount Deduction for Services I Did Not Subscribed For.

I had Been Looted By Airtel Prepaid for the last 2 months ( Aug & Sept 08). my total of 80rs (25rs + 25rs for sms chat service) and (30rs for hello tune monthly rent) had been deducted though i never subscribed for sms chat service and I got my hello tune deactivated 3 days before renewal. I made several complains but no positive response and now in fact my no is barred from making calls to customer care executive. Airtel is Pathetic Mobile Operator of This Country

Airtel — Deduction of charges on the services not subscribed

Dear Sir / Madam,

I have acquired mobile service connection from Airtel in the name of my wife. The mobile no. is [protected] and is in use for the last 6 months.

While otherwise the services of Airtel have found to be satisfactory, recently, the company has been sending SMSs on IPL Cricket and Christian religion which have never been subscribed either by my wife nor me or anyone else. A sum of Rs.3/- per IPL match is being deducted for the last 3 days and it was informed by the customer care executive (Shri Majed @ [protected]) that in addition to the above the amount is also being deducted on account of religious messages on Christianity which also have never been subscribed.

Despite lodging repeated complaints regarding informating about our non-subscription to the above services and/or removal of our mobile number from the list of forced subscription by Airtel, the cognizance is not being given to our repeated calls which is somewhat ironical.

Only assurances are being made by the customer care executive that within 24 hours the services would be withdrawn and the deducted amount would be credited back to the mobile account. However, so far, no action has been carried out by the company in this regard and at the same time, the messages and the deductions are continued to take place despite our reminders.

I request you to kindly arrange to look into the matter as this is unwarranted from a reputed and profit making company like Airtel which it appears as if the company is attempting to forcibly earn from those services which are not required by the user and are imposed upon by the company on the user allegedly.

Manoj Dingra ([protected])
H/o Jahnvi Dingra ([protected])
Aurangabad

Pl soon attend to this and see that my amount so recovered is adjusted to my mob balance amount

Airtel — Deductions for services not subscribed to

Airtel is running a scam wherein they activate services on consumer's prepaid account and start deducting the charges (usually a small amount) without the customer's knowledge. This is usually a small amount which is not noticed by the customer. I am an Airtel consumer and I noticed that a charge was being deducted from my Airtel account. When I called up Airtel consumer care, they informed me that I had activated the following services : Picture Post and Jokes. According to them, these services were activated on July 1st and I was being charged daily until today, i.e. October 1st. I informed them that in the first place, I had not activated the service and in the second place, I was not even receiving the jokes and movie info that I was supposed to receive with these services. If I had been receiving these messages I would have realised that I was being charged for them and I would have instantly called to deactivate these services. This is not the first time this has happened to me. About 6 months back I had the same experience but at that time I received that messages that I had supposedly subscribed to, hence I became aware of the deduction and deactivated the service immediately. When I spoke to their customer care executive today, he informed me that apart from deactivating these services, he could not do anything regarding the amount that I had been fraudulently charged in the last three months. Though the amount is not a large one, I feel cheated and upset that a large company like Bharti Airtel has to resort to such a scam to make money off its customers. I also have prepaid accounts with Vodafone and Reliance and have never faced such a problem with them. Airtel has definitely lost a customer and if they do not want to lose any more, they should stop cheating their customers in this manner.

Airtel — Unrequired services imposed and charged

Dear Sir/Madam,

I am using Airtel pre-paid service from last 5 months.
The problem is I was imposed two service
1) LKD
2) Cricket Live
and have been charged for that.
I have never request or sent any sms for that then why they have started this service.
I have talked to customer care on December 8th, 2010 at 7.25 pm with Mr Ali. Instead of giving some satisfactory answer or solving the issue he has disconnected the phone.

I request you to solve the following issue
1) service chared should be revert back.
2) service should be deactivated from immediate effect.
3) Though Airtel charge minimum 50paise to talk customer care, is their action taken when representative just disconnect the call.


Laxman Singh
[protected]

Airtel — deduct charges for service not subscribed for

Recently, an amount of Rs.15 has been deducted from my balance. When I inquired they say that I have subscribed to a service called 'Talk to Me', which I never subscribed (I have much more better things than that to do).
Further they are not ready to take my complaint regarding this and they just say that their MANAGER is not available right now, so we'll call later, which they never call.
I guess this problem is faced by many of the consumers out there. We should take a strict action against them for this. They just can't fill their pockets with our money, this I think qualifies for cheating and fraud and stealing!!